Engineering Lead - Support Squad (Wise Assistant Platform)

Job description

The team you will join: Wise Assistant We're building Wise Assistant, a conversational AI that will become a central interface for managing money on Wise. This is a super visible and highly ambitious AI project The team is at the forefront of applied AI at Wise. We already automate 40% of customer support chats with LLMs, and we're pushing further: voice automation, agentic AI and becoming the conversational operating system at Wise. Part product, part R&D, always production-grade at scale. This role is a rare opportunity: Production AI at scale: Not a PoC, not an experiment. Real LLM systems serving millions of customers, with real stakes. R&D with impact. You'll read papers, prototype new approaches, and ship them to production. The team is pushing the frontier of what's possible with AI in fintech. In Budapest. One of very few opportunities to lead large-scale AI engineering locally. ​​​​​​ You will: Lead a small, senior engineering team building production LLM systems Shape the technical vision for AI at Wise: architecture, evaluation, and how we integrate the latest research into production Partner closely with embedded Data Science, PM, Analyst and Prompt Engineering functions Stay close to the latest tech (expect hands-on work on system design and architecture) Be a thought leader on AI engineering at Wise For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit . Keep up to date with life at Wise by following us on LinkedIn and Instagram . Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer .