Engineering Manager - Account Experience

Job description

Accountabilities: Lead the engineering team responsible for merchant-facing platform experiences, ensuring successful delivery of projects with high standards of quality, reliability, and execution speed. Coach, mentor, and develop engineers through performance management, career growth planning, and continuous feedback. Participate in architectural discussions and technical reviews, helping teams make sound decisions around scalability, latency, reliability, and data integrity. Partner closely with Product leadership to define roadmaps, prioritize initiatives, identify risks, and balance ambitious goals with realistic execution plans. Drive operational excellence through monitoring, incident management, root cause analysis, and continuous improvement practices. Oversee the evolution of AI-powered merchant experiences while maintaining the stability and usability of existing platform capabilities. Recruit, hire, and retain top engineering talent as the organization continues to scale. Foster a collaborative, accountable, and high-performance engineering culture within a remote-first environment. Requirements: Proven experience managing software engineering teams with direct responsibility for delivery, performance, and employee development. Strong technical background with the ability to evaluate system designs, identify architectural trade-offs, and guide engineering decisions. Experience building and operating large-scale backend, infrastructure, or platform systems where reliability and correctness are critical. Ability to lead effectively in environments with limited process, high autonomy, and evolving priorities. Strong judgment regarding technical governance, design reviews, and escalation of complex engineering challenges. Excellent communication, stakeholder management, and cross-functional collaboration skills. Experience hiring and building high-performing engineering teams. Ability to balance strategic leadership responsibilities with technical involvement and operational ownership. Experience within payments, fintech, infrastructure platforms, or AI-powered products is advantageous but not required. Benefits: Fully remote work environment with global flexibility. Competitive compensation package including equity participation. Uncapped vacation policy with a minimum recommended annual leave allowance. Access to coworking spaces worldwide. Company retreats and workation opportunities designed to strengthen collaboration. Home office setup allowance. High-quality equipment and technology resources. Generous professional development and learning budget. Private medical insurance coverage. Additional location-specific benefits and perks. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Engineering Manager - Account Experience in Estonia. This role offers an exciting opportunity to lead the engineering team responsible for the core platform experience used by merchants every day. You will oversee systems that support onboarding, account management, workflow automation, monitoring, auditing, and AI-powered user experiences. As a people leader and technical partner, you will drive delivery excellence while helping engineers grow and perform at their best. The position combines strategic leadership with hands-on technical involvement, requiring sound judgment across architecture, scalability, reliability, and operational performance. Working closely with product and engineering leaders, you will shape the future of a rapidly evolving platform used by businesses worldwide. This fully remote role is ideal for someone who thrives in fast-paced environments, embraces ambiguity, and enjoys building high-performing teams and products.