Engineering Manager, Ecommerce

Job description

**About Fullscript** We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: *helping people get better.* **This is your invitation.** Bring your ideas, your grit, and your care for people. Join us and shape the future of care. ## **The Mission: Ecommerce at Fullscript** The ecommerce team is the revenue engine powering Fullscript's growth. We own the end-to-end ecommerce experience, including cart, checkout, payments, taxes, discounts, payouts, and financial reporting. Every transaction, every order, and every dollar flows through what this team builds. We deliver reliability, security, and correctness - while still learning and moving fast ## **The Role** We’re looking for a hands-on Engineering Manager to lead the ecommerce pod. This role blends deep technical leadership with people leadership. You are expected to make critical decisions regarding the team’s focus and participate in system design planning. You will stay close to the work while owning systems at the heart of the business and creating the conditions for safe, reliable delivery. ### What You'll Do - Lead a cross-functional Product Engineering pod responsible for payments - Collaborate across Fullscript’s engineering org as a technical authority for payments-related decisions - Own the checkout experience end to end, from cart to confirmation - Design and maintain integrations with payment processing platforms such as Stripe - Build and evolve connections to financial systems and fulfillment platforms - Ensure payment flows are secure, auditable, and highly reliable - Balance feature delivery with the operational rigor required for revenue-critical systems ### How We Expect You to Think - Treat revenue-critical systems with appropriate care and discipline - Build for observability and understand what is happening at every step - Understand the business impact of outages, bugs, and degraded performance - Know when to move deliberately and when it is safe to move faster - Own the full lifecycle from design through production operations ### What You Bring - Experience leading ecommerce or transaction-critical systems - Understanding of payment integrations such as Stripe or similar platforms - Technical depth and product judgment to guide senior engineering conversations across architecture, system design, reliability, scalability, and technical tradeoffs - Experience planning and executing platform modernizations, or large refactors in production systems - Experience directly managing engineers, including coaching, performance management, and career development - Proven ability to partner closely with finance and operations stakeholders ### What We Can Offer You - Generous PTO and competitive pay - Fullscript’s RRSP match program for financial health - Flexible benefits package and workplace wellness program - Training budget and company-wide learning initiatives - Discount on Fullscript catalog of products - Ability to work Wherever You Work Well\* Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both 🐶🏡