Engineering Manager - Integrations

Job description

ABOUT PIVOTAL HEALTH Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools. Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams. Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey. ABOUT THE ROLE We're hiring a hands-on Engineering Manager to lead Pivotal's Integrations team, a backend-focused group building the infrastructure that connects our platform to the external systems our clients and providers depend on, including healthcare data sources, EHR platforms, billing systems, and partner APIs. This team is new and still taking shape, which means the right EM isn't just leading a function, they're helping define it. You'll be involved in customer and partner conversations, shaping how the team approaches integration problems at a technical and product level, and building a team that can work fluidly across messy real-world data, evolving requirements, and close customer collaboration. This is a true player-coach role. You will write code, drive delivery, and raise the bar for engineering quality today while also developing the team and establishing strong practices as we scale. If you're energized by greenfield scope, external-facing work, and the challenge of building something new, this role is for you. What You'll Do - Stand up and shape a new team: Help define how the Integrations function operates (hiring, scope, rituals, and engineering culture) while the team is still being built and ownership boundaries are still being established. - Lead as a player-coach: Contribute code, perform design reviews and PRs, and guide technical strategy while supporting the growth and effectiveness of the team. - Own the Integrations surface: Take end-to-end engineering ownership of the systems that connect Pivotal's platform to customers, external data sources, healthcare platforms,, and any partner APIs. Ensure integrations are reliable, scalable, and maintainable as the catalog grows. - Join customer and partner conversations: Be the technical voice in discovery and scoping conversations with customers and external partners. Ask the right questions, understand integration requirements deeply, and bring that context back into engineering execution. - Partner deeply with product: Collaborate closely with product to gather requirements, clarify scope, and translate integration needs into executable technical plans. Help shape solutions early rather than reacting late. - Drive execution and delivery: Own the engineering side of delivery (sprint planning, standups, retros, prioritization) ensuring the team ships consistently and learns from each cycle. - Translate ambiguity into clarity: Take loosely defined problems and help the team break them down into clear, achievable work with well-understood tradeoffs and success criteria. - Build lightweight process and rituals: Establish and evolve team workflows that improve focus and predictability without unnecessary ceremony. - Support and grow engineers: Coach engineers on execution, communication, and ownership across both IC and managerial tracks. Who You Are - Bachelor's degree in STEM preferred; additional experience in lieu of a degree is also accepted - 6+ years of professional software engineering experience, including recent hands-on backend work - 2+ years of experience managing and developing engineers - Experience building or owning integrations with third-party APIs, healthcare systems, and data-heavy enterprise software - Strong customer-facing communication skills: you're comfortable in external conversations with customers and partners, not just internal stakeholders - Able to ask the right technical and business questions in discovery conversations and translate what you learn into engineering direction - Comfortable shaping team scope, contributing to hiring, and helping define a function that is still emerging - Experience working in product-driven environments with close product partnership - Strong technical judgment with a bias toward pragmatic, shippable solutions - Able to balance near-term delivery with longer-term technical health - Clear communicator who builds trust across engineering, product, and external partners - Thrives in early-stage or scaling environments where structure is evolving Extra Credit Experience - Experience in healthcare integrations: EDI workflows (835/837), HL7/FHIR, ICD-10/CPT codes, or platforms like Epic or Cerner - Background in integration-heavy or forward-deployed engineering roles where customer proximity was part of the job - Experience with SFTP-based ingestion, data sharing pipelines, or clinical data access systems - Familiarity with Python in production backend environments - Experience at a Series A or early-stage startup where priorities evolve quickly and leaders wear multiple hats - Background in FinTech, healthcare, or another highly regulated industry - Familiarity with Python a plus WHY YOU’LL LOVE WORKING HERE We’re a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers. While we primarily hire around our core hubs–Los Angeles and New York–we remain open to exceptional talent outside those regions. Remote and hybrid flexibility varies by role and team, and is outlined in each job description. If you’re excited by solving complex problems and making a real-world impact, we’d love to hear from you. Benefits Include: - Competitive compensation, including equity - Full health, dental, and vision coverage - Retirement savings plan through 401(k) - Flexible time off - Opportunities for company-wide connection and events Ready to Make an Impact? We’re building something meaningful; and we want you on the team. Bring your ideas, curiosity, and drive, and let’s transform healthcare reimbursement together. EMPLOYMENT INFORMATION Work Authorization Candidates must be authorized to work in the United States without current or future employer sponsorship. Equal Employment Opportunity Pivotal Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. Reasonable Accommodations Pivotal Health provides reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws. If you need assistance during the application or interview process, please let us know. Background Checks Employment is contingent upon successful completion of applicable background checks, where permitted by law. At-Will Employment Employment with Pivotal Health is at-will and may be terminated by either party at any time, with or without cause or notice, in accordance with applicable law.