Engineering Manager (m/f/d) - Customer Service Tech

Job description

Company Description Job Description Are you passionate about leading teams to shape the future of customer service for millions of SIXT customers worldwide? You will lead a dynamic team of software and AI engineers, owning the end-to-end systems powering the Customer Service Experience. Your expertise covers distributed microservice architectures on AWS, enterprise integrations, and AI-agent layers like automated complaint handling and conversational AI. Ready to drive innovation in Pullach close to Munich? Apply now and join Team Orange! YOUR ROLE AT SIXT You lead and grow a high-performing engineering team, coaching frontend, backend, and AI engineers to foster ownership, collaboration, and excellence You own the technical direction of distributed service architectures on AWS, guiding the team toward scalable, reliable, and observable systems powered by Java and Python You drive AI-powered customer service into production partnering with Data Science to translate prototypes into reliable, safe, and measurable agentic workflows You guarantee seamless end-to-end consistency across the customer journey, integrating Salesforce Service Cloud, telephony, AI agent capabilities, and human escalation paths You align stakeholders across divisions and collaborate with teams in Bangalore, Munich, and Lisbon to ensure smooth and scalable delivery YOUR SKILLS MATTER Experience You bring proven experience in software engineering leadership managing complex architectures and production systems on AWS Know-how You have strong expertise in distributed system design, APIs, microservices, event-driven architectures, and cloud-native delivery Skills You are proficient in Java and Python backend engineering and familiar with AI/ML in production, including LLM agents and evaluation pipelines Motivation You champion operational excellence through SLOs, observability, on-call culture, and incident learning Team Spirit You collaborate naturally across functions and international teams, aligning engineers, architects, product owners, data scientists, and business stakeholders Soft Skills You think with a business and product mindset, communicating clearly with both technical and non-technical audiences WHAT WE OFFER Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more Mobility boost We support you with a monthly mobility allowance of €20 per month for even more freedom Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered Feel-good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high-quality employee restaurant Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children Qualifications Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!