Engineering Technical Support

Job description

Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. What will you contribute? Looking for a Support Expert / MOE Integration Specialist to strengthen our technical support team within a fast‑growing Fintech environment focused on treasury back‑office solutions . You will play a key role in ensuring the reliability of financial flows , managing system interfaces, handling advanced configuration, and supporting our clients’ treasury teams in their daily operations. . Responsibilities & Deliverables Advanced Technical Support (Level 2/3): Handle escalated technical incidents related to treasury modules (cash management, forecasting, reconciliation, reporting). Analyse logs, investigate anomalies, and diagnose issues affecting financial data, interfaces, or system performance. Resolve incidents involving financial exchange formats (SWIFT, SEPA, EDI, XML, CSV) and integrations with ERP systems or banking platforms. Identify root causes and propose corrective and preventive actions. Configuration & Advanced Setup: Configure treasury back‑office modules based on client requirements (account structures, workflows, consolidation rules, import/export formats). Manage data mappings between internal systems, ERPs, banks, and third‑party tools. Interface & Financial Flow Management: Monitor, maintain, and troubleshoot inter‑application interfaces : ERP, banking systems, payment platforms, accounting tools. Ensure data quality, consistency, and security across all financial exchanges. Work on banking flows such as MT940, CAMT, PAIN, PACS, BAI2, and secure transfer protocols (SFTP, API, webservices). Documentation & Continuous Improvement: Produce technical documentation, troubleshooting guides, and best‑practice procedures. Contribute to improving internal monitoring and diagnostic tools. Support the upskilling of Level 1/2 support teams. Required Profile: Solid experience in advanced technical support, MOE, software integration, or application operations. Comfortable with software configuration and multi‑system data flows. SQL skills for analysing and correcting treasury‑related data. Knowledge of financial exchange formats: SWIFT, SEPA, EDI, XML, JSON, CSV . Understanding of 3‑tier / n‑tier architectures , microservices, and cloud environments. Experience in treasury, banking flows, or Fintech is a strong advantage. Soft Skills: Excellent analytical and problem‑solving abilities. Rigorous, autonomous, and able to prioritise effectively. Strong communication skills and the ability to guide both internal teams and clients. Comfortable working in a high‑stakes environment where financial flow reliability is critical We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for: Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work. Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.* Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you. Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute. Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working. *Specific benefits may vary by location. At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves. Be unique. Be exceptional. Help us make a difference at Finastra.