English Customer Service Representative

Job description

# About Us Wonders (Tarro) is a fast-growing, mission-driven tech company dedicated to helping brick and mortar restaurants in the US thrive by giving them access to powerful yet easy-to-use technology that helps them simplify operations and strengthen their connections to customers. We are looking for Customer Service Representatives to be the voice of Wonders and act as a seamless extension of our restaurant partners, taking customer orders with accuracy, warmth, and efficiency to ensure every guest has a smooth and satisfying experience. # What we’re looking for We are searching for customer-focused, adaptable, and detail-oriented individuals to join our team as Customer Service Representatives. In this role, you will play a key part in delivering exceptional service to restaurant customers, ensuring smooth order transactions, and providing the best possible experience for every caller. We need individuals who can think on their feet, remain calm under pressure, and problem-solve in real-time to help customers navigate their orders seamlessly. We value strong communicators who can actively listen, follow structured processes, and maintain professionalism at all times. If you’re someone who thrives in a fast-paced environment and enjoys helping others, this could be the perfect opportunity for you! # What you’ll accomplish - Ability to pass basic Tier 1 agent certification after new hire training - Be regularized by passing Tier 2 agent certification (within 6 months) - Call Conversion Rate: Effectively convert a high percentage of calls into successful orders, improving performance over time as experience grows - Develop a strong understanding of our tools and processes to handle calls efficiently and with empathy while minimizing errors to maintain smooth and efficient transactions. - Schedule Adherence: Demonstrate reliability and accountability by following assigned work schedules, which may include graveyard shifts and rest days that don’t always fall on weekends.. - Problem-Solving & Upselling: Effectively assist customers in choosing menu items, recommend add-ons, and troubleshoot any issues they encounter. # About You ### **Communication & Emotional Intelligence** - **Strong Communication Skills** – Speak and write clearly and concisely. - **Active Listening & Emotional Intelligence** – Stay calm, patient, and professional—even in tough situations. ### **Tools & Process Readiness** - **Tech-Savvy** – Confident using computer tools and typing while on calls. - **Process-Oriented & Disciplined** – Follow instructions, avoid shortcuts, and stick to protocols. ### **Problem-Solving & Adaptability** - **Problem-Solving Mindset** – Think critically and help customers in real time. - **Adaptability & Resilience** – Stay flexible and positive even when things change quickly. ### **Ownership & Team Culture** - **Reliability & Accountability** – Show up on time and meet expectations. - **Integrity & Professionalism** – Do the right thing and help create a respectful team environment. # Bonus Points While not required, the following skills and experiences will give you an edge: - Proven experience handling live customer issues under pressure. - A strong career growth mindset and willingness to learn and adapt quickly. - Experience in food service, call centers, or order-taking environments. If you do not meet all the requirements listed above, which candidates rarely do, don't worry. We still encourage you to apply! Wonders (Tarro) is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.