English Language Accessor & Trainer

Job description

# English Language Accessor & Trainer > Translation Empire · Rawalpindi, Pakistan · Full-time · Posted 2025-02-24 **Workplace:** on_site **Department:** ELA - Call Quality ## Description UK's leading translation and interpretation company **TRANSLATION EMPIRE** is looking for experienced **Call Quality Agent** with exceptional communication skills in English, for our office based in **DHA1, sector F, Rawalpindi.** **Timings:** 10 AM – 7PM **Location:** DHA1, sector F, Rawalpindi **Responsibilities:** · A Language Assessor would be primarily responsible for conducting English language assessments \[Conducting and Coordinating for New and Existing Employees, including those whom we interview\](In House and 3rd Party External). · Daily Call Quality Monitoring of all employees \[1-5 calls a day\]. The assessor will work as a team member contributing to quality service delivery. · Coaching and mentoring of Spoken English, Vocabulary, Pronunciation of the staff to improve their English by way of feedback via the QC. · Customer Services Training Specific to UK Culture – UK English Language. Ongoing Training and Development (CPD) of Customer Services Training and English Language Skills to upskill employee’s standard of English. · Language Assessors will be responsible for QA of the Transcribed files. · Assessor will be responsible for developing, maintaining, and managing auto-scored English language proficiency assessments to ensure our job applicants can properly communicate with customers in various countries. **Qualification:** · Graduate Degree (Master/Phd) in English Literature/ Applied Linguistic, Educational Linguistics, Psychology, IELTS/PTE/TOEFL with a focus on language proficiency assessment/testing and research. · Have at least 4–5-year experience in English Teaching preferably in IELTS/PTE or Cambridge English Exams is a must. · Have IELTS/CEFR certification, PTE, Language certificate, Oxford English Test and British Council experience is a must. · Experience in coaching on accent and grammar is an advantage. · Relevant National and international experience is a definite plus. ## Requirements **Skills Required:** · Proficient written and spoken skills in English language. · Familiar with UK English Language dialect. · Dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider. · Flexible and prepared to pursue goals through teamwork. **Benefits:** · Health Insurance, Annual leaves, · Learning and Career Development. **Timings:** 10 AM – 7PM **Location:** DHA1, sector F, Rawalpindi **Salary:** Market comp ## Apply [Apply at Translation Empire](https://apply.workable.com/translation-empire/j/238187F7DB/apply) --- Powered by [Workable](https://www.workable.com)