English-speaking Content Moderator in Sofia

Job description

Workster is partnering with a fast-growing global technology company to recruit an English-speaking Content Moderator for their Sofia-based team. As a Content Moderator, you will ensure that user-generated content across our client’s platforms meets community guidelines and legal standards. You will review text, images, and video, make informed moderation decisions, and help maintain a safe, welcoming environment for users. This role is ideal for someone with strong English comprehension, good judgement, and the ability to work efficiently in a fast-paced, shift-based setting. Your Role Review user-generated content (text, images, video) for compliance with community standards and local laws Make consistent moderation decisions based on written policies and training materials Categorise, tag and document content decisions accurately in the moderation platform Escalate complex or borderline cases to senior moderators or policy teams as required Provide constructive feedback on content policy and contribute to updates of moderation guidelines Meet individual and team quality and productivity targets while maintaining high attention to detail Collaborate with multilingual teams, safety, and operations colleagues to resolve issues Participate in ongoing training, calibration sessions and quality assurance reviews Your Qualifications Native or fluent in English (C1 level or higher) with excellent written and verbal communication skills Previous experience in content moderation, trust & safety, customer support, or a related role is advantageous Strong attention to detail and ability to apply policies consistently under time pressure Comfortable making sensitive decisions and handling potentially disturbing content with professionalism Basic understanding of online communities, social media platforms and content risks Proficiency with digital tools and willingness to learn new moderation platforms Ability to work in rotating shifts and be on-site in Sofia (must have full eligibility to live and work in Bulgaria) High level of reliability, strong interpersonal skills and ability to work well in a team The Offer Full-time, on-site role based in Sofia, Bulgaria Competitive salary and performance-related bonuses Clear onboarding programme with paid training and ongoing professional development Work in an international and friendly team with a supportive culture Opportunities for career progression within content operations and trust & safety functions Private health insurance and other employee benefits Flexible shift patterns with options for evenings and weekends as part of rota Modern office located in Sofia with easy public transport access