English-speaking Customer Advisor in Lisbon

Job description

Workster is partnering with a leading international customer service provider to recruit an English-speaking Customer Advisor for an exciting opportunity based in Lisbon, Portugal . This is an excellent opportunity to join a dynamic, multicultural team and support English-speaking customers across a variety of enquiries. You will provide professional assistance via phone, chat and email, resolve customer issues efficiently and contribute to an outstanding customer experience in an international environment. Your Role Provide high-quality customer service to English-speaking customers via phone, chat and email Respond to customer enquiries in a timely, professional and helpful manner Identify customer needs and provide accurate information, guidance and solutions Resolve customer issues efficiently while maintaining a positive customer experience Handle complaints and escalated cases with empathy, patience and professionalism Use multiple systems and browser applications simultaneously to manage customer interactions Maintain accurate records of customer enquiries, actions and resolutions in the relevant systems Follow company procedures, service standards, quality requirements and data protection policies Work collaboratively with colleagues and other internal teams to resolve complex enquiries Identify recurring customer issues and share relevant feedback with the appropriate teams Meet individual and team performance, quality and customer satisfaction targets Your Qualifications Fluent in English , both spoken and written Previous experience in customer service, call centre, contact centre, hospitality, retail or BPO is an advantage Excellent verbal and written communication skills Strong customer focus and a professional, empathetic approach Good problem-solving and decision-making skills Ability to remain calm and professional when handling challenging customer situations Confident using computers, customer service platforms and online communication tools Ability to multitask and navigate multiple systems while communicating with customers Strong attention to detail and organisational skills Positive, flexible and solution-oriented mindset Ability to work independently and as part of a multicultural team Willingness to work in a fast-paced, international customer service environment Availability to work rotational shifts, including weekends, where required The Offer Office-based or hybrid opportunity in Lisbon, Portugal , depending on the project Full-time employment Competitive salary and performance-related incentives Comprehensive onboarding and fully paid training International and multicultural working environment Supportive team culture and professional working environment Opportunities for professional development and career progression Employee benefits and additional social advantages Opportunity to develop valuable customer service and communication skills Assistance with relocation, where applicable