English-speaking Customer Experience Specialist

Job description

Workster is partnering with a leading Outsourcing/BPO company to recruit a English-speaking Customer Experience Specialist for their Valencia office. In this role, you will be responsible for engaging with customers through multiple communication channels, providing outstanding support, and ensuring a seamless customer journey. You will play a key role in enhancing customer satisfaction and retention by offering the right solutions with professionalism and empathy. This is a full-time, on-site position where you will work in a dynamic and collaborative environment. Your Role Communicate with customers via phone, email, chat, and social media Provide personalized support by listening, understanding, and addressing customer concerns Offer guidance and solutions, ensuring a positive experience and high satisfaction levels Identify customer needs and escalate process improvement suggestions internally Strive to meet and exceed KPIs related to customer satisfaction, quality, and productivity Maintain long-term customer relationships by delivering impactful experiences Your Requirements Fluent in English(C1) Previous experience in hospitality, customer service, or financial services is a plus Excellent communication and interpersonal skills, with strong listening and empathy Ability to work independently and as part of a team Comfortable working in a fast-paced, customer-centric environment Tech-savvy, familiar with Google Suite, MS Office, and CRM tools Passion for customer experience, always prioritizing the customer’s needs The Offer Health insurance Free lunch provided in the office Spanish lessons for non-native speakers Bootcamp sessions twice a week for employee well-being Friday team drinks to foster a positive and friendly work atmosphere Career development support with access to training and professional growth opportunities Collaborative and dynamic team environment