English-Speaking Customer Service Trainer

Job description

Workster is partnering with a leading international customer experience provider to recruit an English-speaking Trainer for a BPO operation. This is an excellent opportunity for an experienced customer service professional who enjoys coaching, developing people, and helping teams succeed. You’ll be responsible for onboarding new employees, delivering engaging training sessions, and supporting existing teams in continuously improving their knowledge and performance. Your Role Deliver engaging onboarding and training programs for new employees Conduct product, process, systems, and customer service training Organize refresher sessions and ongoing development activities Coach employees and provide constructive, actionable feedback Evaluate training progress through assessments and performance monitoring Identify knowledge gaps and create targeted training solutions Maintain and update training materials as processes evolve Work closely with Team Leaders, Quality Analysts, and Operations to improve performance Track training results and prepare relevant reports Your Qualifications Fluent English (C1 or above) Previous experience as a Trainer, Coach, Senior Agent, or similar role within a BPO/customer service environment Strong presentation, communication, and facilitation skills Confident delivering training to groups and individuals Good understanding of customer service processes and KPIs Ability to provide constructive feedback and motivate others Strong organizational and time-management skills Comfortable using Microsoft Office, presentation tools, and digital learning platforms Positive, proactive, and people-oriented approach The Offer Competitive remuneration package Stable full-time employment Professional onboarding and continuous development Opportunity to directly influence employee growth and operational performance Career progression within an international organization Dynamic and multicultural working environment Employee benefits and wellbeing initiatives Continuous learning and professional development opportunities