Enrollment Call Center Agent- Pre-Acceptance Student Stage

Job description

Job Summary: Liberty University Online (LUO) is seeking dedicated individuals for the roles of Admissions Consultant and Admissions Counselor. As part of our Online Enrollment Team, you’ll have the opportunity to work from home or in our office, engaging with prospective students and guiding them through the enrollment process for a rewarding academic career. As you apply, please note that your application will be considered for both the Admissions Counselor and the Admissions Consultant roles. Our selection process will match your skills and experiences to the position that best aligns with your qualification Essential Functions and Responsibilities: Convert prospective students into qualified applicants for Liberty University Online programs. Handle a high volume of outbound calls and incoming inquiries regarding graduate and undergraduate programs. Counsel prospective students on program fit, admissions requirements, financial aid processes, transfer guidelines, and military-related issues. Answer complex questions related to the University’s admission policies and procedures. Utilize information management systems to perform contacts and record necessary information. Promote the features and benefits of all undergraduate, graduate, and doctoral programs, emphasizing the value of an online education. Build relationships with support offices to address student concerns and enhance the student experience. Implement daily and weekly feedback from the Management Team to improve processes and exceed departmental key performance indicators. Identify new and innovative ways to enhance recruitment and student services. Qualifications, Credentials, and Competencies: High school diploma required; customer service or sales experience preferred. A bachelor's degree and previous contact center experience are a plus. Proficient in Microsoft Word, Excel, and Outlook. Strong verbal and written communication skills, with the ability to respond to emails and calls within 24 hours. Ability to work first/second shifts, rotating Saturdays, and occasional overtime. Demonstrated leadership, interpersonal skills, and a commitment to high professional ethical standards in a diverse workplace. Ability to use sound judgment to help students overcome obstacles to their enrollment and degree completion. Regularly required to sit for extended periods for deskwork, as well as stand, walk, and occasionally lift up to 10 pounds. This position requires a reliable internet connection with specific speed and stability requirements. Please note that satellite-based internet providers such as Starlink are not compatible with the needs of this role. We recommend using a wired broadband connection to ensure optimal performance and meet the technical requirements for the position. After the initial 8-10 weeks of training, the 11:00 AM to 8:00 PM shift would be required. If you are passionate about helping students succeed and are looking to make a meaningful impact, we encourage you to apply! Starting Pay Rate $17.50 per hour Time Type Full time Location Remote Location The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.