Enrollment Counselor

Job description

Enrollment Counselors Remote • Nationwide Now Hiring Enrollment Counselors across the US We are hiring Enrollment Counselors to support student enrollment growth across our academy network. If you have experience in consultative sales, call center or telemarketing environments, admissions, or student services, we want to hear from you. While a position may not be available at this time, we actively recruit on an ongoing basis. When an opening arises that matches your experience and location, our Talent Acquisition team will reach out to connect. When you apply, our Talent Acquisition team will be in touch about current and upcoming openings. Enrollment Counselor positions are fully remote; candidates must reside in a state where Acceleration Academies is authorized to hire. The Role As an Enrollment Counselor, you will play a critical role in helping students begin their journey to graduation. Working remotely as part of our Marketing and Enrollment Team, you will guide prospective students and their guardians through the enrollment process with empathy, clarity, and efficiency. This full-time position is instrumental in helping Acceleration Academies achieve student enrollment growth objectives nationwide. Key Responsibilities Enrollment Engage prospective students and families through inbound and outbound outreach, including leads generated through district partnerships and marketing channels Apply a consultative, student-centered approach to understand student goals, address barriers, and support successful enrollment Own the full enrollment funnel, managing prospective students from initial inquiry through their first day Guide students through application steps, answering questions and providing clear direction at each stage Clearly explain school structure, program requirements, pacing expectations, and student responsibilities Partner with Document Processors to collect and verify required enrollment documentation Maintain accurate, real-time records of all outreach and interactions within CRM systems Consistently meet or exceed assigned enrollment goals and performance metrics Lead Nurture and Engagement Proactively follow up with prospective students to maintain momentum and meet enrollment deadlines Identify and address barriers to enrollment by connecting students with appropriate solutions and resources Motivate students who may lack confidence or have had challenging prior educational experiences Hold supportive, honest conversations about life circumstances and the value of re-engaging with education Collaborate with Document Processors, Registrars, and Academy Directors to ensure a seamless transition to the first day of school Demonstrate strong time management and maintain an organized, well-prioritized pipeline Advocacy Represent Acceleration Academies with professionalism and enthusiasm in every student and guardian interaction Promote the value of our mission and dropout prevention model to students and families Support broader enrollment team objectives by taking on additional duties as needed Performance Metrics Lead-to-enrollment conversion rate Lead response time (SLA adherence) Total new enrollments per month Daily task completion and adherence to contact strategies Application completion rates Student show/start rate What We're Looking For Education: Bachelor's degree in Communications, Sales, or a related field preferred Experience: 1 to 3 years of experience in telemarketing, call centers, or similar enrollment roles; consultative sales experience preferred Skills: Strong communication, relationship-building, organization, and time management skills Passion: A genuine commitment to supporting students who have disengaged from traditional schooling and a drive to help them succeed Technology: Experience with CRM or telemarketing software (e.g., HubSpot, Salesforce, Five9, RingCentral) preferred Compliance: Must pass state and federal background checks Authorization: Must be authorized to work in the United States Preferred Qualifications Bilingual, Spanish preferred Experience in education, student services, teaching, counseling, or youth engagement Familiarity with enrollment software and high-volume calling environments Persistence and follow-up discipline Comfortable working in a fast-paced, metrics-driven environment Passion for working with opportunity youth or non-traditional learners Why Join Us? Being part of Acceleration Academies means joining a team dedicated to transforming student outcomes. Here, you'll directly impact students' lives, championing their growth, resilience, and path to graduation. We Value Our Team's Well-being Compensation: up to $21.63 per hour Eligible for individual monthly performance-based bonuses tied to enrollment goals Retirement Savings: 401(k) plan with up to a 4% company match Comprehensive Insurance Coverage: Medical, Dental, Vision, FSA, Company Paid Life Insurance, Supplemental Life Insurance, Disability Insurance, Hospital Indemnity, Critical Illness, and Accident insurance Flexible Paid Time Off Wellness Support: Employer-paid financial wellness programs and access to mental health resources Employee Referral Incentives Professional Development: Certification reimbursement programs Ready to Make a Difference? If you're passionate about making a meaningful impact and shaping the future of education, we'd love to hear from you. Join us in redefining what's possible for students everywhere. Third-Party Agency & Recruiter Notice for Acceleration Academies Agencies presenting candidates must have an active, nonexpired Master Services Agreement and be formally engaged by an Acceleration Academies Recruiter. Resumes submitted outside these terms will be considered the property of Acceleration Academies. Equal Opportunity Employer Acceleration Academies is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law. All roles at Acceleration Academies include core responsibilities that are fundamental to student success and overall academy operations. Applicants should carefully review the job description to ensure they can meet these requirements. Essential duties typically include: • Consistent, reliable attendance during scheduled work hours • Management of assigned workload and productivity expectations • Ability to perform job functions in a remote work environment with reliable internet connectivity If you believe you may need a reasonable accommodation to perform the essential functions of the role, Acceleration Academies will engage in an interactive process in accordance with the Americans with Disabilities Act (ADA). Please note that accommodations cannot remove essential job functions or fundamentally alter the nature of the role. About Acceleration Academies At Acceleration Academies, we believe in transforming the lives of students who have disengaged from traditional schooling to achieve their high school diploma through personalized, flexible learning and innovative educational practices, we empower young adults to earn their high school diploma tuition-free. Partnering with school districts nationwide, our dropout recovery and student re-engagement programs are supported by cutting-edge technology and a commitment to compassionate, impactful teaching.