Enrollment Manager (RN)

Job description

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home. ## **About the job** As a key member of the clinical leadership team, the Enrollment Manager owns the day-to-day performance of Vynca's patient enrollment engine. This is a hands-on, metrics-driven leadership role accountable for hitting daily outreach targets — projected call volume, reach rate, and enrollment numbers — that fuel our expansion projects. The Enrollment Manager directly supervises an Enrollment RN, Enrollment Medical Assistants, Outreach Specialists, and an in-person Clinical Liaison. Success in this role requires close attention to detail, comfort living in the data every single day, and the ability to coach a team toward measurable outcomes while ensuring every patient interaction reflects Vynca's clinical standards and compassion. This is a remote position with up to 25% travel required for trainings, meetings, and other business needs. *At this time we are only considering applicants in the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, and Washington.* ## **What you'll do** Own daily outreach and enrollment performance - Own daily, weekly, and monthly outreach and enrollment targets, including projected call volume, reach rate, conversion rate, and net new enrollments for assigned expansion markets - Monitor outreach performance in real time throughout the day; identify shortfalls early and redirect team effort before the day is lost - Lead a daily enrollment huddle to review prior-day results, current-day call targets, priority lists, and barriers - Manage outreach list hygiene, call cadence, attempt rules, and time-of-day strategy to maximize reach rate - Partner with the reporting team to develop and refine dashboards and reports that make individual and team performance visible daily - Produce accurate daily and weekly reporting to clinical, growth, and executive leadership; escalate risk to enrollment projections promptly and with a recovery plan - Partner with clinical and growth leadership to translate expansion project goals into staffing plans, daily volume requirements, and individual productivity expectations - Collaborate with Marketing and senior leadership to develop and test strategies that increase reach and enrollment rates, including messaging, outreach materials, scripting, and campaign timing; share field feedback on what is and isn't resonating with patients and referral sources Lead and develop the enrollment team - Directly supervise and develop the Enrollment RN, Enrollment Medical Assistants, Outreach Specialists, and in-person Clinical Liaison; complete annual performance reviews - Set clear, quantified individual performance expectations and manage to them through daily visibility, weekly 1:1s, and timely coaching or performance management - Oversee the in-person Clinical Liaison's field activity, including referral source engagement, on-site enrollment support, and coordination with market partners - Ensure the Enrollment RN's clinical screening, eligibility review, and consent conversations meet clinical quality and documentation standards - Monitor and coach call quality through regular call reviews and side-by-side observation; deliver scripting and objection-handling feedback - Develop and assist in onboarding and training of newly hired enrollment staff; serve as mentor and preceptor for new and existing team members - Ensure adequate daily outreach coverage across time zones and manage call-offs, PTO, and schedule changes to protect daily volume Drive quality, compliance, and scalability - Ensure accurate and timely documentation of all outreach attempts, eligibility determinations, consents, and enrollments - Ensure team regulatory compliance (state license renewal, certification check-offs, HIPAA, consent and telephonic outreach requirements) - Conduct routine audits of enrollment records to verify eligibility accuracy, documentation completeness, and adherence to enrollment workflows - Identify, troubleshoot, and resolve workflow issues that limit reach rate, conversion, or speed to enrollment - Support program improvements, standardization, and scalability so enrollment workflows hold up as new markets launch - Collaborate with Providers, clinical teams, and health plan or referral partners to ensure a smooth handoff from enrollment to ongoing care - Provide direct outreach, screening, or patient care delivery as needed to support organizational goals - Limited travel may be required for training, meetings, market launches, and other business needs ## **Your experience and qualifications** - Willing and able to work Monday through Friday, with responsibility for outreach coverage spanning 8:00am Eastern Time through 5:30pm Pacific Time, and flexibility for potential evenings and weekends - Active, unrestricted Registered Nurse (RN) license with the ability to obtain California licensure within 6 months of hire, plus ability to obtain additional state licensure as needed - 2 years of people management experience - 5 years in a direct care delivery role as a Registered Nurse, including at least 2 years of experience in palliative care, hospice care, or complex care management - Demonstrated experience managing to daily production or outreach metrics — call volume, reach rate, conversion, or enrollment targets - Highly detail-oriented with strong data fluency; able to build, read, and act on reports and dashboards without waiting to be handed the numbers - Proven, results-driven leader with experience in change management in rapid-growth environments - Strong organizational and independent working skills - Proficient in Microsoft and Google applications; Salesforce experience strongly preferred - Excellent communication and motivational skills, including conflict resolution techniques *Preferred Qualifications* - Experience launching or scaling enrollment, intake, or patient acquisition functions in a new market - Experience overseeing telephonic outreach or call center operations in a healthcare setting - Experience managing field-based or in-person liaison staff - Working knowledge of lean Six Sigma methodology - CHPN certification ## **Additional Information** - The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. - Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment. - Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein. - Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved. - Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. - Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law. - Environmental Conditions and Physical Requirements: Works with Vynca patients/clients remotely and/or in-person. Successfully performs the essential duties and responsibilities of the position through the use of physical activities as described below: - Regularly requires sitting, standing, walking, talking, use of hands, listening, and observing. - Regularly requires working at a computer for an entire shift (with appropriate breaks). - Regularly requires use of laptop and video-conferencing technology. - Occasionally requires reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less. - Occasional travel may be required to perform job duties, attend training, or company events.