Enrollment Specialist 1 (Bi-Lingual in Spanish Preferred)

Job description

We are recruiting for a mission-driven Enrollment Specialist 1 (Bi-Lingual in Spanish Preferred) to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department Enrollment Services Job Summary Under general supervision, provides support to the Enrollment Services department including data entry into the State CBMS system and Denver Health systems. Scan all incoming mail into appropriate email inboxes for Enrollment Specialists to update client medical assistance cases. Send out returned client correspondence to appropriate address. Provide customer service to enrollment clients, including answering questions regarding program requirements and documentation needed to enroll into the appropriate programs. Essential Functions : Promotes positive interpersonal relationships with fellow employees, physicians, patients and visitors. Treats all individuals with courtesy, dignity, empathy, and respect; consistently displays courteous and respectful verbal and non-verbal communications. (10%) Scans all documents received via email, fax, walk-in, and mail into Onbase system. (10%) Makes outgoing calls to clients to verify addresses. (10%) Collects case files in response to internal and external audit requests. (10%) Compiles and completes various reports. (10%) Research client data in State CBMS system as well as entering case comments. (10%) Completes all duties and responsibilities in a non-discriminatory manner regardless of age group(s), cultures, religions, gender, race, and sexual orientation of the patients/clients to whom service is being provided. (10%) Attends all department related meetings, trainings, and coaching. (10%) Complies with and demonstrates support for the vision, mission, and values of Denver Health. Supports and adheres to the Denver Health Code of Conduct. (10%) Maintains a professional appearance in accordance with the Denver Health Dress Code policy. (5%) Maintains regular and predictable attendance in accordance with the Denver Health Attendance policy. (5%) Hourly Pay: $21.50 - $23.00 Education : High School Diploma or GED Required Work Experience : 1-3 years of experience with customer service Required Knowledge, Skills and Abilities : Knowledge of medical and/or public assistance programs including Medicaid, CHP+, CICP, DFAP, and Connect of Health Colorado health plans. Knowledge of the eligibility determination system CBMS. Skilled in analytical thinking, problem solving, and process improvement. Skilled in providing excellent customer service. Ability to communicate orally and in writing in a thorough, clear, and professional manner. Ability to simultaneously coordinate and manage several functions, programs, and tasks in various stages of completion. Ability to consistently implement program, department and organizational policies and procedures. Ability to work well in teams and independently to get projects done, and to work with those at all levels of the organization. Ability to adapt to change. Bilingual preferred Proficient in Microsoft Word, Excel, and Outlook. Knowledge of CBMS and Epic systems. Shift Work Type Regular Salary $21.18 - $29.65 / hr Benefits At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you. Here is a small list of our benefit programs: Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays 100% paid parental leave up to 6 weeks Immediate eligibility for retirement plans with employer contribution up to 9.5% Generous medical, dental, vision plans in addition to employer paid disability and life insurance. Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center Free RTD EcoPass (public transportation) Childcare discount programs & exclusive perks on large brands, travel, and more Tuition reimbursement & assistance Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways Professional clinical advancement program & shared governance Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer About Denver Health Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado’s primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.