Enrollment Specialist

Job description

ABOUT US Nabi Health is a fast-growing digital health platform helping people access high-quality eating disorder care covered by insurance. We match patients with registered dietitians and help them get scheduled quickly and compassionately. We’re hiring a Patient Enrollment Specialist who is warm, organized, and proactive with follow-ups. This role has a direct impact on helping patients access care during a vulnerable moment. ROLE OVERVIEW As a Patient Enrollment Specialist, you will speak with prospective patients, answer questions, guide them through scheduling, and ensure they feel supported throughout the process. Experience in enrollment, intake, scheduling, customer support, or other phone-heavy roles is helpful. WHAT YOU’LL DO - Call and text patients to schedule their first appointment - Handle a steady volume of outreach each day - Follow up consistently and document touchpoints - Explain our program clearly and compassionately - Navigate common questions or concerns - Coordinate closely with the care team for smooth handoff WHAT WE’RE LOOKING FOR - Experience in a phone-based role (healthcare, intakes, enrollment, call center, customer support, admissions, aesthetics, etc.) - Strong communicator with warm and confident energy - Reliable, organized, and proactive with follow-ups - Comfortable using scripts and following clear processes - Available across morning/afternoon/evening shifts (some weekend availability is a bonus) COMPENSATION - Competitive base pay - Additional commission-based incentives tied to performance - Total compensation increases meaningfully with strong results WHY JOIN US - Mission-driven company helping people access eating disorder care - Supportive team and clear, structured processes - Opportunity to make a meaningful impact on patients’ lives - Fast-moving environment with room to grow