Enrollment Specialist

Job description

**The Problem** Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for. What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve. We are developing all of it. The care, the science, the technology. **The Problem** Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for. What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve. We are developing all of it. The care, the science, the technology. **Who We Are** Amae Health is a Series B, venture-backed Public Benefit Corporation delivering specialty outpatient care for people with severe mental illness through high-acuity, in-person clinics nationwide. Our integrated model brings psychiatry, therapy, primary care, dietitians, and community support together under one roof. Leading health systems—including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit—partner with us to expand this level of care. Alongside care delivery, we are building the science and technology the field has long lacked—proprietary clinical protocols, novel measurement, and an AI-driven data platform designed for severe mental illness. The impact: fewer hospitalizations, greater stability, and more people living meaningful lives in their communities. **The Team** We are clinicians, operators, technologists, and scientists who chose Amae because the problem is hard and the stakes are real. We are not interested in incremental improvements to a broken system—we are redefining it. Our teams work cross-functionally because the work demands it. The psychiatrist informs the product roadmap. Engineers understand the clinical complexity their technology must solve. Researchers sit alongside the operators running the clinics their work measures. Every function—finance, product, people, growth, technology—exists to serve one goal: better outcomes for the people we care for. **The Opportunity:** Amae Health is seeking a dedicated and empathetic Enrollment Specialist to join our team in delivering exceptional care to adults with complex needs. This is a full-time, fully remote role, working Monday–Friday, 10:00am - 6:00 PM PST. **We are currently only considering candidates located in the PST, MST, or CST time zones.** The Enrollment Specialist serves as the first point of contact for Amae Health and plays a critical role in creating a lasting, meaningful first impression for prospective patients and their families. As an extension of our care teams, Enrollment Specialists partner closely with patients, families, social workers, and hospital systems to facilitate access to care and support the intake and referral process at Amae Health. **What you’ll work on:** - Answer inbound calls from potential patients, families, caregivers, hospitals, and social workers. - Review potential members’ Verification of Benefits (VOB) and understand coverage details, including copays, deductibles, and out-of-pocket costs. - Conduct outbound calls to follow up on patient referrals and coordinate with hospitals, social workers, patients, and families. - Engage with social workers to understand patient needs and encourage referrals to Amae Health. - Use clear, articulate communication to convey information about Amae Health’s services. - Schedule and follow up on calls to ensure ongoing communication and referral progress. - Maintain accurate records of interactions and follow-up activities in the CRM system. - Provide compassionate, empathetic support to patients, families, and social workers. - Collaborate with internal teams to ensure a seamless referral process and high-quality patient care. **About You:** You are compassionate, empathetic, and comfortable having supportive conversations about complex mental health experiences. You bring high emotional intelligence, strong communication skills, and comfort in a phone-based environment. Goal-oriented and resourceful, you follow through to help patients access care at Amae Health and are excited to be part of a collaborative team making a meaningful impact for individuals with severe mental illness. **What you’ll have**: - 2+ years of customer service experience in a healthcare-related setting - Experience in the mental health field (preferred) - Excellent verbal and written communication skills - Persistent, resourceful, and proactive in securing patient referrals and supporting patients throughout the enrollment process - Strong proficiency with CRM systems and computer applications (e.g., Slack, Google Suite, RingCentral) - Empathetic and compassionate when handling sensitive patient information and situations - Strong organizational skills and attention to detail - Able to work independently and collaboratively as part of a team **What We Provide:** Amae Health is proud to offer a comprehensive benefits package to take care of you now and in the future, focusing on your personal, financial and professional wellness. - Comprehensive Medical, Dental, & Vision Insurance - Paid Time Off - Short-Term and Long-Term Disability Insurance - Commuter Benefits - 12 Weeks Paid Parental Leave – Available to both birthing and non-birthing parents - 401(k) Retirement Plan - 11 company holidays - FSA & HSA savings programs **What We’re Building** Most healthcare companies ask you to optimize an existing system. We’re building one that has never existed. - A national care model designed for the highest-acuity patients in behavioral health. - Precision medicine for severe mental illness, using multimodal clinical, behavioral, and social data to personalize treatment. - A clinical operating system that integrates longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer. - New science and measurement frameworks to define what real outcomes look like in SMI—stability, functional improvement, and hospitalizations avoided. - A health-system partnership model proving coordinated SMI care can work at scale. If you want to maintain the status quo, this isn’t the place. If you want to build what doesn’t exist yet—and change how an entire population receives care—keep reading. **Compensation & Benefits** Starting compensation for this Enrollment Specialist role is based on the employee’s **primary work location** and aligned to local market costs: - Tier 1 (High-Cost Markets): $27.00/hour - Tier 2 (Mid-Cost Markets): $23.00/hour - Tier 3 (Lower-Cost Markets): $21.00/hour Total compensation includes comprehensive medical/dental/vision, unlimited PTO, parental leave, and programs built around employee well-being. We’ll share specifics during the interview process. *Amae Health is building the care platform, the precision medicine, and the frontier science that severe mental illness has never had. If you want to be part of creating something this hard and this important, something that has never been done, we’d like to talk.* **What We Value** - **We center care in all we do.** Empathy is not a brand value. It’s how we make clinical decisions, build products, and treat each other. - **We challenge convention.** The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works. - **We take the work seriously, not ourselves.** High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity. - **Your job isn’t done until the job is done.** We close gaps, we follow through, and we don’t hide behind titles or org charts. - **We win together and fail together.**We own outcomes as a team. We learn fast. We don’t do blame. - **We hustle with humility.**Speed matters. So does integrity. We assume best intent and stay grounded in the mission.