Enrollment Specialist

Job description

Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark’s comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom-focused support, behavioral health care, and social resources. Combined with evidence-based health interventions and a hybrid in-person + virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans – and setting a new standard in cancer care. Daymark’s groundbreaking approach is led by CEO Dr. Justin Bekelman, a pioneer in transforming cancer care, alongside some of the nation’s foremost leaders in oncology and value-based care. Daymark Health is backed by Maverick Ventures, Yosemite, Oncology Ventures, Healthier Capital, Blue Venture Fund, and Healthcare Foundry. *Be cautious of recruitment fraud, and always confirm that communications are coming from an official Daymark Health email.* **ABOUT THE ROLE** As an Enrollment Specialist, you will be a frontline ambassador for Daymark Health—building trust with healthcare providers, enrolling new patients, and helping individuals access compassionate, team-based care. You’ll spend time over the phones in our office introducing our services to potential patients, supporting patient referrals and enrollment, and delivering an exceptional first experience to those joining Daymark’s program. **WHAT YOU'LL DO** - Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s services and support. - Guide patients through our enrollment process, surfacing goals and concerns to help tailor support. - Respond to inbound communications, triage requests, and ensure patients are connected to the right team members. - Obtain patient consent, complete enrollment surveys, and escalate urgent needs to our clinical teams. - Share feedback with internal teams based on patient and provider needs, referral trends, and barriers to access. - Work a structured schedule with coverage to ensure patient access **What Success Looks Like in 3 Months** - You’ve become a go-to resource for both patients and providers, known for your professionalism, warmth, and follow-through. - You’ve contributed to improvements in our enrollment process and patient experience by identifying gaps and opportunities. - You’re hitting your daily, weekly, and monthly enrollment goals day, while ensuring a great patient experience - You’re passing regular call audits for compliance and quality **WHAT WE ARE LOOKING FOR** - **Sales/Enrollment experience -** you have 3+ years of experience in an enrollment, patient outreach, call center, or SDR role with high phone volume and are motivated to help patients access better care and hit enrollment targets. - **Relational & Empathetic:** You know how to build trust—quickly and genuinely—with both providers and patients. You lead with curiosity, empathy, and clarity. - **Organized & Proactive:** You take initiative, stay on top of details, and bring structure to dynamic or ambiguous situations. - **Excited about Startups:** You can make a big impact at a start up, but you need to be comfortable with frequent change! - **Strong Communicator:** You write and speak clearly and professionally. You tailor your communication to fit your audience and situation. - **Tech-Savvy:** You have documented in a CRM such as Salesforce and know how to use tools like Slack, Salesforce, Zoom, Google Suite, and EHRs. You adapt easily to new systems and workflows - **Bilingual:**While not required, fluency in multiple languages is a plus. **Location:**This role is fully remote but candidates must be based within the state of Michigan. Hours for the role are Mon-Fri, 8:30 AM to 5 PM Eastern with flexibility for evening or weekend coverage. **Compensation:** This role will be compensated with a base + commission structure. We anticipate the base to be approximately $60,000 to $70,000 (depending on location & experience) with an opportunity for a $10,000-$15,000 commission, should you hit performance and enrollment targets. *Daymark Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.* *All Daymark Health patient-facing roles require Basic Life Support (BLS) certification and compliance with Daymark's Employee Vaccination and Testing policy. Candidates without these at the time of hire should coordinate with their recruiter and hiring manager to ensure they meet the requirements by their start date.* *All roles that require in-home visits to patients must provide proof of a valid driver's license.*