Enrollment Specialist (Medical Assistant) - Contractor

Job description

**Who We Are** At Vivo Care, we believe the best care doesn’t end at the clinic, it lives in the moments between visits. That’s why we’re building something bigger than software. We’re creating a future where care is continuous, personal, and truly connected. If you’re driven to make a difference, we want you on our team. We’re not here to make care a little better, we’re here to rethink it entirely. From our platform to our partnerships, we challenge the status quo and design for what patients and providers really need. Every team, every role, every idea is part of building something new. While healthcare is complex, we don’t shy away from tough problems. We stay focused, move fast, and push through barriers with creativity, grit, and a commitment to doing what’s right, even when it’s not easy. We care deeply about our work, our mission, and each other. Our team brings heart to everything we do, showing up every day to improve lives, strengthen relationships, and make care feel like care again. **About the Position** The Enrollment Specialist creates a memorable onboarding experience for our new patients enrolling in Vivo Care’s Home Monitoring Program(s). The Enrollment Specialist educates all of our new patients about the Vivo Care program(s) and how it will positively impact their quality of life. They also teach our new patients how to use our medical devices, such as a blood pressure machine, pulse ox, and weight scale. **Contract Details** Duration: 90-day contract with the potential for extension. Schedule: Full-time hours, Monday–Friday Potential Growth: Strong performance may lead to a longer-term opportunity. ### What You Will Be Doing: - Responsible for making outbound and receiving inbound calls to enroll patients in the program(s) - Educating patients on the importance of remote patient monitoring and chronic care management - Guide patients in the setup of their new medical devices over the phone - Investigate equipment problems, troubleshoot, and provide a resolution - Provide an exceptional patient experience - Work with Enrollment Manager to achieve company objective ### What We are Looking For: - Phone or Call Center experience required - Enrollment/Medical Sales experience preferred - **Medical Assistant required** - Technical aptitude to pass our typing and computer literacy test - You are internally driven, motivated to prove yourself, and want to see your contributions make a real impact in people's lives - You are also comfortable communicating with patients over the phone, overcoming objections, and have good problem-solving skills - Patience and exceptional listening skills - Pay close attention to detail - Dedication to finding a resolution - Confidence in multitasking - “Challenge accepted” attitude - Bilingual preferred (Spanish) ### Equipment Requirements: To be successful in this role, you must have your own equipment that meets the following minimum standards: - Internet Connection: Hard-wired (Ethernet) connection with at least 50 Mbps download / 10 Mbps upload speed to support clear calls, video meetings, and multiple programs running simultaneously. - Computer/Laptop: Personal device with at least an Intel i5 (10th Gen or newer) / AMD Ryzen 5 (or equivalent) processor, 8 GB RAM (16 GB preferred), and the ability to efficiently run multiple applications at once. - Headset: Noise-canceling headset with microphone for professional call quality. - Monitor: A secondary monitor (in addition to your main screen) to support multitasking and efficient workflow.