Enterprise Account Manager

Job description

ABOUT US Common Room is the AI GTM Platform that empowers your teams with AI agents built on complete buyer intelligence. We unify every signal across the full buyer journey into one continuously-updated, person-level view—so your team knows exactly who to target and why, what to say, and when to reach out. GTM teams are drowning in tool sprawl, fragmented data, and AI that doesn't deliver. Common Room replaces your disconnected stack with one platform built for scale and complexity. We bring together data, orchestration, and execution in one system built for orgs of 75-1000+. We've raised over $50 million from top-tier investors including Greylock, Index, and Madrona, and we're backed by 25+ operators from companies like Figma, Stripe, Airtable, Slack, Notion, Loom, and more. WHY WE NEED YOU Enterprise customers choose Common Room to help them modernize how they go to market—often replacing fragmented tools, legacy processes, and entrenched workflows. The Enterprise Account Manager role exists to own long-term revenue and growth across our most complex, high-impact customers. This role blends strategic account management with consultative selling, requiring strong judgment, technical fluency, and the ability to navigate complex organizations. Success in this role requires resilience, executive presence, and comfort leading customers through both technical and organizational change. HOW YOU’LL CONTRIBUTE - Own a portfolio of Enterprise customers with responsibility for renewals and expansion. - Lead strategic account planning, renewal strategy, and expansion motions across complex, multi-stakeholder accounts. - Proactively identify growth opportunities across teams, use cases, and business units. - Partner deeply with Customer Success, Solutions, and Product to deliver value and support expansion. - Lead executive-level conversations around value realization, roadmap alignment, and long-term partnership. - Navigate procurement, security, and commercial negotiations during renewals and upsells. - Maintain clear forecasts and account plans, surfacing risks and opportunities early. - Bring enterprise customer insights back to influence product direction and GTM strategy. YOU’LL ENJOY BEING A MEMBER OF THE TEAM IF YOU… - Have 6–10+ years of experience in Account Management, Sales, or Customer Success roles supporting enterprise SaaS customers. - Have owned renewals and expansion in complex, high-ACV accounts. - Are comfortable multi-threading across technical, business, and executive stakeholders. - Bring strong technical fluency across GTM tooling, data concepts, and integrations. - Can lead with authority while remaining collaborative and customer-centric. - Have grit and resilience—you stay composed through long cycles, negotiation friction, and organizational change. - Enjoy building long-term partnerships, not just closing one-off deals. - Are willing to travel as needed for strategic customer meetings and events. IN YOUR FIRST WEEK, EXPECT TO: - Get deep context on Common Room’s enterprise customers, including typical deal sizes, buying committees, renewal motions, and expansion paths. - Review your initial book of business, including contract terms, renewal timelines, current usage, open risks, and expansion whitespace. - Meet key cross-functional partners across Customer Success, Solutions, Sales, RevOps, and Product. - Learn how Common Room approaches enterprise renewals, expansions, and value articulation today. - Begin joining customer calls to observe how we engage executive, technical, and operational stakeholders. IN YOUR FIRST MONTH, EXPECT TO: - Take ownership of your enterprise account portfolio, including renewal strategy and expansion planning. - Build account plans that outline stakeholder maps, current use cases, success metrics, renewal risks, and growth opportunities. - Lead renewal and expansion discovery conversations with customers, supported by Customer Success and Solutions as needed. - Begin proactively identifying upsell and expansion opportunities across teams, use cases, and business units. - Establish trusted relationships with key customer stakeholders, including executive sponsors. - Develop a clear understanding of how Common Room drives value for enterprise customers—and where friction or risk may exist. IN YOUR FIRST THREE MONTHS, EXPECT TO: - Independently manage enterprise renewals and expansion motions end-to-end. - Confidently lead executive-level conversations around value realization, roadmap alignment, and long-term partnership. - Navigate complex renewal and expansion cycles, including procurement, security reviews, and commercial negotiations. - Drive measurable retention and expansion outcomes across your book of business. - Surface account risks and growth opportunities early and communicate them clearly to internal stakeholders. - Contribute best practices that improve how we manage enterprise renewals, expansions, and long-term customer relationships. The compensation range for this position is between $250k - 300K OTE (plus equity) depending on experience. OUR VALUES - Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions. - Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building. - Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions. - We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency. OUR BENEFITS Our investment in caring for our employees and their families is a key part of our values and culture at Common Room: - Competitive base compensation with meaningful equity ownership - Health insurance including medical, dental, and vision, HSA and FSA - We pay 100% of your employee premium and 50% of your premium for any dependents - Unlimited Paid Time Off - Paid Company Holidays - Work from home policy including a laptop and support for your home office needs - Monthly Remote Stipend - 401(k) self contribution - Paid Family Leave - Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.