Enterprise Account Manager

Our [mission](https://www.greenhouse.com/mission) at Greenhouse is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is looking for an **Enterprise Account Manager** to join our team! Our Account Management team drives customer retention, growth and expansion opportunities, as well as continued product optimization and adoption. As an Enterprise Account Manager, you will own the renewals and upselling of new products into our rapidly growing ecosystem of customers. You will ensure a premium experience for our customers by understanding their core business objectives and motivating change in their organization. In addition, you’ll partner with our Customer Success, Marketing, Product and Finance teams to streamline workflows and communication processes within Greenhouse. ## **Who will love this job:** - **A strategic hunter -** you thrive in a dynamic environment, and clearly see the full picture of an account, always recommending the best solutions that drive value for both customers and Greenhouse revenue - **A thoughtful mediator -** you're consultative and receptive under pressure, and you can build and defend a pricing structure on the spot rather than just smoothing the conversation over - **A collaborative teammate -** you love working with others and rely on strong partnerships to achieve the best outcomes for our customers - **A builder and problem solver -** you’re not afraid to test, iterate, and chip in ideas when it comes to solutions. You leverage AI tools to create custom workflows and streamline tasks. You can roll with the punches and adapt, and are excited to be a part of the solution ## **What you’ll do:** - Effectively manage a book of business consisting of our most strategic accounts - Build, present, and defend data-backed pricing structures directly with procurement and finance stakeholders, driving alignment across broader buyer groups to close deals - Develop strategic account plans that map out expansion and other upsell opportunities - Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives - Partner with Customer Success Managers and leverage product expertise to solution for customer pain points - Position yourself as a strategic partner to key stakeholders and champions within named accounts - Diagnose and clearly mitigate churn risks, owning resolution strategies and advising sales leadership on ideal resolutions wherever appropriate - Be an active participant in building and improving internal operational processes - Travel occasionally to on-site client meetings, industry events and conferences, internal sales kick-offs, etc. - Additional projects and responsibilities as business needs require ## **You should have:** - Several years of demonstrated experience in account expansion and renewals working with executive collaborators within Enterprise accounts (1,000+ employees) - A consistent track record of meeting or exceeding quotas - Excellent project management skills - The ability to construct, present, and defend complex pricing structures directly with procurement and finance, not just manage the relationships around them - Proven ability to solve complex problems through a consultative approach, effectively managing customer expectations while navigating challenges often outside of your direct control - Mastery in lifecycle revenue management, delivering high-accuracy forecasting for both renewals and expansion within a complex enterprise portfolio - Experience acting as a strategic advisor to senior leadership by synthesizing portfolio data into actionable insights regarding market themes, risk mitigation strategies, and growth opportunities - Experience with HR industry and SaaS, a plus - Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply *Applicants must be currently authorized to work in the United States on a full-time basis.* *If you are based in California, we encourage you to read this important information for California residents linked* [*here*](https://www.greenhouse.io/ccpa-candidate)*.* *The national pay for this role is $123,750.00 base pay. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.* Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO). The anticipated closing date for this role is **Friday, Sept 11, 2026.** ***#LI-BC1*** ## **Who we are** At Greenhouse, we live by our mission through [using our own product](https://www.greenhouse.com/interviewing-at-greenhouse) to help us hire the right person for the job, every time. We’re committed to designing and responsibly using AI tools to transform how we work while keeping people at the center. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an [award-winning culture](https://www.greenhouse.com/awards) that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row. – *Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to .* *Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See* [*this page*](https://www.greenhouse.com/candidate-phishing-scams) *on our website if you suspect a phishing scam.*