Enterprise Account Manager

Job description

Why Choose Us: We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day. General Description: The Enterprise Account Manager is responsible for developing, retaining, and growing strategic enterprise-level customer relationships across multiple locations and business units. This role focuses on driving revenue growth, increasing customer retention, expanding service penetration, and serving as the primary point of contact for large, complex customers. The successful candidate will partner with operations, customer service, pricing, and executive leadership teams to deliver exceptional customer experiences while achieving revenue, margin, retention, and growth objectives. As an Enterprise Account Manager with us, the minimum responsibilities are: Manage a portfolio of enterprise and national accounts, developing strategies to drive revenue growth, profitability, and customer retention. Build and maintain strong relationships with executive stakeholders, procurement teams, and operational leaders. Identify and close expansion opportunities through cross-selling, upselling, and multi-site service growth. Lead contract negotiations, renewals, pricing discussions, and service agreement management while ensuring margin objectives are met. Conduct regular business reviews, monitor customer satisfaction, and proactively resolve escalated issues. Collaborate with Operations, Customer Service, Billing, and Sales teams to ensure successful service delivery and account execution. Support RFPs, large-scale bids, and new service implementations. Maintain accurate CRM records, manage opportunity pipelines, and provide forecasts on revenue growth, retention, and account performance. What We Need From You: Bachelor's degree in Business, Sales, Marketing, or related field preferred; equivalent experience considered. 5+ years of enterprise, national account, or strategic sales/account management experience. Proven track record managing large customer accounts, driving revenue growth, contract negotiations, and customer retention. Experience in environmental services, waste management, industrial services, logistics, facilities management, or similar industries preferred. Strong consultative selling, relationship management, negotiation, and presentation skills. Financial acumen with the ability to develop business cases and analyze account profitability. Proficiency with CRM platforms such as Salesforce, Dynamics, or equivalent. Strong communication skills, executive presence, and the ability to influence multiple stakeholders across complex organizations. 10%–15% travel depending on account portfolio. Ability to visit customer locations across multiple regions. Must be able to pass all pre-employment requirements What You’ll Get From Us: Competitive Wages ($65,000 - $70,000 plus commissions) Retirement Plan with company match; let us help you save for your future Benefits; Medical, Dental, Vision Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan Insurance: Life, Short Term/Long Term Disability We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight. Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.