Enterprise Account Manager DACH

Job description

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem https://www.perk.com/shadow-work-report. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com http://www.perk.com to learn more. About the Role Perk is at a pivotal moment of growth and innovation. Following our acquisition of the spend management platform Yokoy, we are creating a seamless, all-in-one solution for business travel and expenses. We are looking for an experienced, German-speaking Enterprise Account Manager to be a strategic partner to our most valued clients in the DACH region. In this role, you will manage a portfolio of our largest accounts, ensuring their success while driving growth and adoption of our expanding product suite. You will thrive in a dynamic environment, taking a proactive, hands-on approach to build deep relationships and establish yourself as a trusted advisor. What You'll Do - Own and nurture a portfolio of enterprise accounts, establishing yourself as the primary strategic contact and building strong relationships with key decision-makers. - Become a trusted advisor by gaining a deep understanding of your clients' business objectives, challenges, and travel programs. - Drive revenue growth by systematically identifying and pursuing up-sell and cross-sell opportunities within your portfolio. - Deliver strategic business reviews to senior stakeholders, leveraging data analytics to provide actionable insights and demonstrate the value of Perk. - Master the entire Perk product suite, including the newly acquired Yokoy spend management solution, to effectively consult with clients on best practices. - Act as the voice of the customer internally, collaborating with Product, Support, and Onboarding teams to ensure a seamless client experience and smooth product rollouts. - Proactively identify and solve complex challenges for your clients, developing scalable solutions to ensure long-term satisfaction and retention. What We're Looking For - Native or near-native proficiency in German and fluency in English. - Proven experience in Enterprise Account Management, Customer Success, or a similar strategic client-facing role, preferably within SaaS, Travel Tech or Fin Tech. - A strong track record of meeting and exceeding retention and revenue targets. - Excellent communication and presentation skills, with the confidence to engage with C-level executives. - Strong analytical skills with the ability to translate complex data into actionable insights and strategic recommendations. - Exceptional organizational skills and a demonstrated ability to manage a portfolio of high-value accounts. - Customer-Obsessed: You are empathetic and genuinely dedicated to helping your clients succeed. - A Strategic Thinker: You can see the bigger picture, anticipate client needs, and align them with product capabilities. - A Team Player: You are collaborative, trustworthy, and prioritize the success of the team and the company. - Results-Oriented: You are focused and determined, with a clear ability to prioritize high-impact activities that drive results. - A Lifelong Learner: You actively seek and incorporate feedback to continuously improve. What We Offer - Receive competitive compensation and equity ownership in Perk - Rest and recharge with our generous allocation of vacation days plus public holidays - Take control of your physical health with your choice of private healthcare or a gym allowance - Know that your loved ones are protected financially through your Life Insurance if the worst were to happen - Join our unforgettable Perk events, including our spectacular annual summer party - Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones - Make your money go further with our flexible compensation plan - Focus on your family with 17 weeks’ paid parental leave during your child’s first year - Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes - Broaden your horizons with up to 20 "Work from Anywhere" days per year - Nurture your language skills with in real-life English, Spanish and Catalan lessons - Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years - Let us help you move to one of our hubs with relocation support Interview Process - Talent Acquisition Interview - 30mins Virtual - Hiring Manager Interview - 45mins Virtual - Assessment Interview - 60mins - In-person interview - Values Interview - 30mins Virtual AI at Perk AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com http://perk.com or @externalperk.com http://externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate. #LI-Hybrid