Enterprise Architect - Customer Domains Focus

Job description

Your Tasks Define and evolve the target architecture for Customer Retention (B2C & B2B), Marketing, Loyalty, and Customer Care across all channels (web, app, store, contact center). Design end-to-end customer data flows and canonical models to enable a unified customer 360, golden record, and seamless identity across systems. Architect integrations between various CRM systems & components, Customer Data Platform, marketing automation/orchestration, loyalty platform, POS, e-commerce, and analytics—leveraging APIs and event-driven patterns. Establish and govern API, event, and data standards (naming, versioning, schemas, security) and drive their adoption across product teams. Shape non-functional architecture to support peak retail volumes (e.g., product launches, seasonal peaks): scalability, availability, resilience, observability, and security-by-design. Partner with business stakeholders in CRM, Marketing and Loyalty to translate strategies and requirements into actionable roadmaps and solution designs. Provide architectural guidance throughout delivery lifecycles—discovery, design, implementation, testing, deployment, and hyper care—reviewing designs and code for customer-domain components (APIs, events, data pipelines). Implement data governance practices for consent and preference management, privacy compliance, data quality, deduplication/matching, anti-fraud and sanctions compliance. Contribute to capability mapping, portfolio rationalization, and build-vs-buy decisions; produce reference architectures, standards, and decision records. Your Profile Bachelor’ or Master’s degree in Computer Science, Information Systems, or a related field. 5–7 years of experience in solution/enterprise architecture or closely related roles, ideally within retail or consumer-facing organizations, including 2+ years of hands-on software development using Java, .NET, or a similar language. Strong knowledge of customer-domain capabilities: Customer Master/MDM (B2C/B2B), CRM, CDP, identity resolution, consent & preference management, segmentation/personalization, loyalty programs (earn/burn, tiers). Proficiency in integration and API design: REST, GraphQL, event-driven messaging/streaming (publish/subscribe), and batch/ETL; experience with API gateways, event schema management, and contract-first design. Experience integrating cloud and SaaS platforms on at least one major cloud; familiarity with CI/CD, containers, and infrastructure-as-code is a plus. Security and compliance mindset: OAuth2/OIDC, tokenization, PII protection, role-based access, auditability, and privacy-by-design (e.g., GDPR). Excellent problem-solving and communication skills; able to simplify complex concepts and drive alignment with business and technical stakeholders. Very good command of English (verbal and written); German language skills are a plus. About Us MediaMarktSaturn is Europe’s leading consumer electronics retailer. It sees itself as a partner, daily companion and navigator for its customers in the digital world. Its over 1,000 MediaMarkt and Saturn stores are closely integrated with their online shops. MediaMarktSaturn has a total headcount of more than 60,000. MediaMarktSaturn Technology is working on making Europe's number one consumer electronics retailer the technology leader in its sector. To this end, several hundred developers, UX designers and system architects using state-of-the-art technology work hand in hand with business owners in agile teams to develop customer-focused technology solutions for more than 6 million customers every day in 11 countries. Technology Hub located in Barcelona , is one of the service units of MediaMarktSaturn Technology to deliver adequate staffing and engineering skills for the agreed deliveries of the global deployment plan for the entire group. (*) Diversity and equal opportunities are important to us. Research shows that women and people from underrepresented groups are less likely to apply if they don’t meet all the criteria. If you are interested in this position but your experience doesn’t align perfectly with every requirement, we still encourage you to apply. Additional Benefits Young environment , where not everything is written in stone, and where you are expected to contribute and co-create the culture of the Tech Hub and international collaboration model You'll have a 10% discount on the entire MediaMarkt website , so you can treat yourself at a lower price whenever you want! On top of your compensation package , you can request Flexible Pay “MediaFlex program” (a.e. Ticket Restaurant, Private Health Insurance) Flexible working time and possibility to combine home office / presential working. Intensive workday every Friday and during summer The possibility to choose between 2 offices : The first one is the MediaMarkt Spain HQ with a very attractive menu at a price. You'll eat for less than €4! And the second office is located at Pier01, in Barceloneta , right in the center of Barcelona. Free coffee and free fruit once a week If you need a VISA , don't worry, we'll assist you with the visa process and accompany you throughout the entire process! There is a training budget so you can continue developing the skills you need most to keep growing professionally and personally! We offer language classes : English, Spanish, and German On your birthday , you won't work ! It's a day for you to enjoy without thinking about work You'll be working with the most cutting-edge technological stack of the moment Job Infos ​Location: Barcelona, El Prat De Llobregat Media Markt Saturn Th Services Barcelona Department: HQ - IT Entrylevel: Professional Level Type of Employement: Full Time Working Hours: 40 Persona: Job Requisition Tech Employee Recruiter: Toni López Recruiter: Antonio Lopez Mendez