Enterprise Client Success Manager

Job description

About Us At Sully.ai http://Sully.ai, We’re Building the Most Impactful Healthcare Company on Earth We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system. Our Mission One Human, One Doctor. We enable our customers to staff 30% of their workforce with AI by creating a shared agent architecture for scale and efficiency. All powered by our own patented, world-class models and deployed in real-world care. ABOUT THE ROLE - You will own Sully’s most strategic clients and be responsible for: - Building executive trust and strong client relationships - Ensuring clients realize value with demonstrable ROI - Owning expansion opportunities - You’ll operate like a GM for your book of business: high judgment, high autonomy, high expectations. KEY RESPONSIBILITIES - Own the client relationship: build deep partnerships with C-suite, VPs, directors, and clinical leaders; run all client meetings, check-ins and QBRs. - Lead outcomes: define success metrics, build adoption plans, and ensure our clients win - Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction). - Playbook building: Build the playbook for how we consult and support our highest value accounts - Be the voice of the client internally: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients HARD REQUIREMENTS - 6+ years in client-facing roles serving C-suite / VPs / Directors, running high-stakes meetings and influencing outcomes. - Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned. - Preferred backgrounds: high-growth B2B startup experience, ex-founders, management consultants, and client-facing finance roles - You operate like an owner and take extreme accountability. - You’re metrics-driven, prioritize relentlessly, and own results end-to-end. - Willingness to travel up to 20% for in-person client meetings and industry conferences KEY RESULTS (FIRST 90 DAYS) - Master Sully's product, understand our client's clinical workflows, and build a point of view on "what winning looks like" for each strategic account. - Establish executive cadence: stakeholder map, success metrics, meeting rhythm, and a success plan for each of your accounts. - Deliver at least one visible client win (adoption lift, workflow unlock, expansion path). Why Join Sully.ai http://Sully.ai? 🔥 Revolutionizing the antiquated $800B+ Healthcare market 🧠 60%+ Ex-founders who have built, scaled, exited. We hire A-players ⚡️ Speed matters: we operate with urgency, autonomy, and ownership 🧪 You’ll work on real, first-of-their-kind problems at the edge of AI and medicine ❤️ Your work directly unlocks doctors to reclaim their time, and patients get better, faster care Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.