ClassWallet, a leading financial technology company in the United States serving agencies delegated responsibility to manage public funds, is seeking to hire an Enterprise Client Success Manager to join our team.Agencies use ClassWallet to get public funds to the right people, and ensure the funds are used for the right purpose. ClassWallet's suite of products and services empowers agency administrators to dramatically increase efficiency of funds distribution and spend compliance, reduce programmatic costs, maximize the full potential impact of the program, and satisfy the needs and expectations of policymakers, constituents and public reporting. ClassWallet has processed over $6.7 billion to date and serves public agencies across 39 states. In its 11+ years in operation, ClassWallet has completed over 12M transactions, funded 1.1M recipients, processed over 5M applications, and now serves 300+ state and local agency clients, supported by a team of 280+ full-time staff.The Company has developed an industry-defining digital wallet solution which has gained rapid traction among state and local agencies and school districts across America. ClassWallet ranks as the 61st fastest growing software company on the prestigious Inc. 5000 list of fastest-growing private companies and the 21st fastest growing financial technology company on the Deloitte Technology Fast 500 in 2023.While the Company delivers immense business value, the social impact of ClassWallet is a fabric that runs through its mission and corporate culture. As a result of ClassWallet’s innovation, public programs run with exponentially more efficiency and the impact and breadth of the programs for the individuals they serve is dramatically higher. This mission complements the Company's mission-based culture with focus on gratitude and work-life balance.About the RoleThe Enterprise Client Success Manager (ECSM) reports to the Senior Director of Client Success. The successful ECSM will demonstrate integrity and organizational agility through advanced decision making and prioritization skills. With an action-oriented mindset and a sharp focus on delivering results, the ECSM will build trust by independently developing and managing ongoing relationships with assigned clients (often large or enterprise-level organizations. The ECSM will have excellent written and oral communication skills with a high degree of comfort working directly with senior and executive level leaders. The ECSM will participate in team sessions but also be individually accountable for managing their assigned accounts. In addition, the ECSM is expected to creatively contribute to the continued expansion and optimization of ClassWallet’s Client Success program with a keen eye toward balancing value delivery between clients and ClassWallet.ResponsibilitiesServe as the single point of contact for inbound requests from assigned clients.Advocate internally to manage contractual obligations & client expectations.Maximize the value clients get from ClassWallet solutions.Facilitate achievement of client’s desired outcomes.Drive product adoption and contract renewal.Identify expansion and new business opportunities.Build client retention and satisfaction through relationship management.Rely on success metrics and data to determine action plans.Work closely with clients and internal teams (Sales, Product, Marketing, Professional Services, and Support) to ensure alignment with clients’ goals & objectives.Set and reset expectations internally and externally as necessary.Requirements2 years in an Enterprise CSM role, preferably in a state or local government capacity.Demonstrated experience reaching and exceeding goals.Outstanding written and oral communication skills.Strong online and in-person presentation skills.Superior business, process management, and negotiation skills.Ability to build relationships with industry associations and influential contacts.Ability to use CRM and sales automation and tools to streamline efforts.Willingness to travel (estimated 10-20%).Existing industry experience preferred.PMP Certification preferred and highly desired.BenefitsClassWallet is a positive, family-oriented team environment. Our focus is on encouragement, positive reinforcement, and gratitude. We work hard and are highly motivated to win but with a healthy perspective on life.We offer an excellent salary and benefits commensurate with experience.ClassWallet.com is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status.
ClassWallet, a leading financial technology company in the United States serving agencies delegated responsibility to manage public funds, is seeking to hire an Enterprise Client Success Manager to join our team.
Agencies use ClassWallet to get public funds to the right people, and ensure the funds are used for the right purpose. ClassWallet's suite of products and services empowers agency administrators to dramatically increase efficiency of funds distribution and spend compliance, reduce programmatic costs, maximize the full potential impact of the program, and satisfy the needs and expectations of policymakers, constituents and public reporting. ClassWallet has processed over $6.7 billion to date and serves public agencies across 39 states. In its 11+ years in operation, ClassWallet has completed over 12M transactions, funded 1.1M recipients, processed over 5M applications, and now serves 300+ state and local agency clients, supported by a team of 280+ full-time staff.
The Company has developed an industry-defining digital wallet solution which has gained rapid traction among state and local agencies and school districts across America. ClassWallet ranks as the 61st fastest growing software company on the prestigious Inc. 5000 list of fastest-growing private companies and the 21st fastest growing financial technology company on the Deloitte Technology Fast 500 in 2023.
While the Company delivers immense business value, the social impact of ClassWallet is a fabric that runs through its mission and corporate culture. As a result of ClassWallet’s innovation, public programs run with exponentially more efficiency and the impact and breadth of the programs for the individuals they serve is dramatically higher. This mission complements the Company's mission-based culture with focus on gratitude and work-life balance.
About the Role
The Enterprise Client Success Manager (ECSM) reports to the Senior Director of Client Success. The successful ECSM will demonstrate integrity and organizational agility through advanced decision making and prioritization skills. With an action-oriented mindset and a sharp focus on delivering results, the ECSM will build trust by independently developing and managing ongoing relationships with assigned clients (often large or enterprise-level organizations. The ECSM will have excellent written and oral communication skills with a high degree of comfort working directly with senior and executive level leaders. The ECSM will participate in team sessions but also be individually accountable for managing their assigned accounts. In addition, the ECSM is expected to creatively contribute to the continued expansion and optimization of ClassWallet’s Client Success program with a keen eye toward balancing value delivery between clients and ClassWallet.
Responsibilities
- Serve as the single point of contact for inbound requests from assigned clients.
- Advocate internally to manage contractual obligations & client expectations.
- Maximize the value clients get from ClassWallet solutions.
- Facilitate achievement of client’s desired outcomes.
- Drive product adoption and contract renewal.
- Identify expansion and new business opportunities.
- Build client retention and satisfaction through relationship management.
- Rely on success metrics and data to determine action plans.
- Work closely with clients and internal teams (Sales, Product, Marketing, Professional Services, and Support) to ensure alignment with clients’ goals & objectives.
- Set and reset expectations internally and externally as necessary.
Requirements
- 2 years in an Enterprise CSM role, preferably in a state or local government capacity.
- Demonstrated experience reaching and exceeding goals.
- Outstanding written and oral communication skills.
- Strong online and in-person presentation skills.
- Superior business, process management, and negotiation skills.
- Ability to build relationships with industry associations and influential contacts.
- Ability to use CRM and sales automation and tools to streamline efforts.
- Willingness to travel (estimated 10-20%).
- Existing industry experience preferred.
- PMP Certification preferred and highly desired.
Benefits
ClassWallet is a positive, family-oriented team environment. Our focus is on encouragement, positive reinforcement, and gratitude. We work hard and are highly motivated to win but with a healthy perspective on life.
We offer an excellent salary and benefits commensurate with experience.
ClassWallet.com is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status.
After creating AdoptAClassroom.org, Jamie Rosenberg discovered a unique insight – getting funding to teachers and schools, and tracking it is much harder than it should be. Teachers don’t have the time to manage cash, checks, receipts and forms. School district and school administrators, education foundations, and PTAs spend a ridiculous amount of time reconciling paperwork and receipts even for the smallest of transactions, and stress about the audit each year.The understanding and obsession with solving this problem is what makes us tick. We know that if we can simplify the incredibly frustrating process of solving for classroom needs, our students will be smarter, and administrators and teachers will all be happier.OUR PURPOSETo simplify how organizations empower their employees with spending autonomy in order to improve outcomes, foster a culture of trust and minimize fraud.OUR VISIONTo be the leading financial technology platform for discretionary spend management in the U.S.
After creating AdoptAClassroom.org, Jamie Rosenberg discovered a unique insight – getting funding to teachers and schools, and tracking it is much harder than it should be. Teachers don’t have the time to manage cash, checks, receipts and forms. School district and school administrators, education foundations, and PTAs spend a ridiculous amount of time reconciling paperwork and receipts even for the smallest of transactions, and stress about the audit each year.
The understanding and obsession with solving this problem is what makes us tick. We know that if we can simplify the incredibly frustrating process of solving for classroom needs, our students will be smarter, and administrators and teachers will all be happier.
OUR PURPOSE
To simplify how organizations empower their employees with spending autonomy in order to improve outcomes, foster a culture of trust and minimize fraud.
OUR VISION
To be the leading financial technology platform for discretionary spend management in the U.S.
