Enterprise Client Success Manager

Job description

The Opportunity: Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients. You'll sit at the intersection of sales, operations, and product, serving as the trusted advisor who ensures clients are getting maximum value from Flywire's payment solutions while driving retention and revenue growth. What You'll Do: Build and maintain deep, trusted relationships with enterprise travel clients, acting as their primary point of contact and internal advocate at Flywire Develop bespoke strategic account plans for each client to maximize payment volume, product utilization, and overall satisfaction Partner closely with the Travel Sales Team on pipeline accounts — contributing to implementation and go-live planning well before a client's first transaction Drive revenue growth through proactive upselling and expansion opportunities within your book of business Own escalated client issues end-to-end, including chargebacks, refunds, and operational challenges, ensuring timely and accurate resolution Deliver regular business reviews, analytics, and reporting that help clients understand their performance and identify opportunities Lead and execute short- and long-term operational initiatives, continuous improvement plans, and client-driven special projects Collaborate cross-functionally with Product, Finance, and Operations to surface client feedback and advocate for enterprise needs Contribute to building and maintaining onboarding best practices alongside the Sales team In the coming years, manage and develop a team of Relationship Managers spanning multiple regions within the DMC business units Here's What We're Looking For: Bachelor's degree in Business, Communications, Marketing, or a related field 5+ years of relationship management or account management experience, ideally in a B2B or fintech environment Experience navigating complex client relationships, handling objections, and driving commercial outcomes A proven track record of growing and retaining enterprise accounts Strong analytical, planning, and communication skills — you're as comfortable in a spreadsheet as you are presenting to a C-suite Willingness to travel approximately 25% of the time Experience with Salesforce, GSuite, Asana, Jira, Slack, Looker, or Smartsheet is a plus Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. The US base salary range for this full-time position is $85,000-$95,000 plus benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. #LI-Hybrid Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.