Enterprise Customer Success Manager

Job description

ABOUT TAVILY We’re building the search engine for AI agents. Our API is designed from the ground up to power RAG and real-time reasoning in AI systems. By connecting LLMs to high quality, trustworthy web content, we help developers build agents that are not only intelligent, but also informed. We work with some of the most innovative teams in AI, from small startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it’s powering sales assistants, research copilots, or internal knowledge tools, we’re the missing link between LLMs and the real world. THE ROLE As an AI Outcomes Manager at Tavily, you will serve as the trusted advisor and bridge between Tavily and our enterprise customers. You’ll guide customers through their entire journey, starting from onboarding and implementation, through ongoing adoption and enablement, to renewal and expansion. You are both a relationship builder and a product expert, ensuring our customers unlock the full power of Tavily’s AI-powered search platform. In this role, you will become a strategic partner, engaging with executive sponsors and consulting customers on the development and execution of their AI/agentic roadmap. You’ll work closely with architects, and technical teams to define how LLMs, intelligent search, and autonomous agents can be integrated into their workflows and long-term strategy. By helping customers design scalable AI adoption plans and navigate the rapidly evolving landscape, you’ll position Tavily not only as a product provider, but as a critical driver of their competitive advantage. At the same time, you’ll act as the customer’s advocate internally, shaping product direction and influencing innovation to ensure Tavily continues to deliver maximum value. WHAT YOU’LL DO - Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform - Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects - Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations - Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities - Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys - Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements - Shape the future of the post-sale experience at Tavily WHAT WE’RE LOOKING FOR - 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS - Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required - Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences - Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking - Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology - Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy - Bonus: Familiarity with AI/LLM orchestration (e.g. LangChain or similar) is a plus PERKS & BENEFITS Full-time employees at Tavily enjoy: - A young, open, and inclusive culture where everyone has real impact from day one - The chance to build alongside a fast-moving team at the forefront of agentic AI - Daily team lunches, plus fully stocked snacks to keep you energized - Full medical, dental, and vision insurance to keep you feeling your best - A deep-work culture that values curiosity, creativity, and continuous learning