Enterprise Customer Success Manager (UK)

Job description

🇺🇸 Heads up! This role is based in-person at our office in Shoreditch, London. 🇬🇧 –––––––––––––––––––– 🌎 About Askable Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with clunky, outdated research processes. We saw teams with great ideas being slowed down by poor access to quality research. So we built a better way. One that gives organisations fast, reliable access to participants, researchers, and insights that actually drive decisions. Today, Askable partners with some of the world’s most ambitious teams to make research a repeatable, high-impact part of how they work. With offices in Brisbane, London, and Chicago, we help teams everywhere build things that matter. 🦄 Our culture Our culture drives everything we do. We believe work should be fulfilling, challenging, and meaningful. You won’t just be joining a company. You’ll be joining a team that genuinely cares about what it’s building and how it shows up for each other. We care so much about culture that we wrote a book about it. Our Culture Book guides how we work, how we make decisions, and the standards we hold ourselves to. 💡 About the role As an Enterprise Success Manager , you’ll work with Askable’s most strategic customers to help them turn continuous research into real business impact. This role isn’t about managing relationships or driving usage for its own sake. It’s about helping teams build strong research rhythms, align insights to real decisions, and grow the value they get from Askable over time. You’ll partner with enterprise research, product, and design teams at organisations like Deliveroo, Monzo, BBC, and Mastercard. You’ll work closely with New Business, Customer Growth, Delivery, and Product to ensure Askable is used in ways that genuinely support your customers’ evolving goals. At Askable, great Enterprise Success is how growth happens. By creating momentum, confidence, and clarity over time. 🛠 What you’ll do Help customers shape and run research that drives real outcomes for their business Build and maintain strong research rhythms through Askable Tracks Align how Askable is used with customers’ changing goals, priorities, and constraints Enable stakeholders across research, product, design, and leadership to confidently use Askable Bring a clear point of view on what good research looks like, and challenge customers when needed Partner with internal teams to ensure work delivered through Askable feels smooth, valuable, and worth repeating Surface credible growth opportunities grounded in real usage and impact 🦉 Experience you’ll have You’ll likely have: 5+ years’ experience in Customer Success, Account Management, Consulting, or Client Services in a SaaS or B2B environment Experience managing large, complex enterprise accounts Confidence leading strategic conversations and influencing senior stakeholders Experience working in environments where ambiguity, ownership, and judgment are part of the job 🚀 Skills & attitude you’ll bring This isn’t just a relationship role. You’ll bring: Strategic thinking and commercial awareness Strong planning and prioritisation across a portfolio of accounts The confidence to challenge constructively and guide customers toward better outcomes Empathy, curiosity, and resilience A genuine interest in research, decision-making, and how teams learn 🙌 Perks and benefits We believe the role itself should be the main draw. Perks are just the icing. That said, you can expect: Competitive salary 15 extra days of paid annual leave, our Askable Days Breakfast on us, every day Opportunities for international travel, including a trip to Askable HQ in Australia And more. We’ll share the rest during the interview process ☝🏼 Before you go… If this role excites you but you don’t tick every box, we still want to hear from you. We’re committed to building diverse teams and know that great people don’t always match job descriptions perfectly.