Enterprise Customer Success Manager — US Market

Job description

Sprinto is an **Autonomous Trust Platform** that centralizes trust requirements across **security frameworks, vendors, and customers.** Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve **raised** **$31.8M** in funding to fuel our mission. Trusted by over **4,000 organizations across 75 countries**, Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With **300+ native integrations** and AI-driven automation, Sprinto supports **200+ global security standards natively**, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more. Sprinto's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks. **Founded in 2020** by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more. ### **Life as a Sprinter -** Nobody succeeds at Sprinto by staying in their lane. We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don't wait for permission; we step in. Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren't built by sitting together, they're built by pulling in the same direction. We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching. And while we move with urgency, we never move alone. ### **The mission -** The US is the most demanding and most competitive GRC market in the world — home to security-first enterprises, mature CISO organisations, and the highest bar for what a compliance partner should be. This is where our enterprise ambition is heading, and we're looking for an Enterprise Customer Success Manager to own that frontier. This is not a role for someone who wants a settled playbook handed to them. You'll be one of the early voices defining how Sprinto shows up for US enterprises: carrying a portfolio of high-value accounts, earning the trust of senior security and compliance leaders, and turning first-time adopters of AI-powered GRC automation into long-term, expanding partnerships. Your wins won't just move your book — they'll shape how we win this segment for the years ahead. If you're energised by high ownership, real stakes, and the chance to build the standard rather than inherit it, this is your seat. ### Where you'll leave your mark? - **Own GRR and your Book of Business.** Take full ownership of a portfolio of high-value US enterprise and mid-market accounts, driving revenue retention, renewals, and expansion, and treating net revenue retention as your headline outcome. - **Establish Sprinto as the trusted GRC partner for US enterprises.** Set the standard for how we deliver value in a new and fast-scaling segment — building repeatable approaches to onboarding, adoption, and value realisation that later CSMs will run on. - **Be a trusted advisor to security and compliance leadership.** Engage directly with CISOs, CIOs, CPOs, Chief Risk Officers, and their teams as a strategic advisor, translating security, compliance, and best-practice insight into outcomes that matter to their business. - **Lead complex GRC transformation programs.** Own the planning and execution of multi-framework, multi-stakeholder GRC transformation initiatives — spanning SOC 2, ISO 27001, HIPAA, PCI-DSS, and adjacent US-relevant standards — partnering with internal product and delivery teams to align outcomes to customer goals. - **Own and monitor account health.** Proactively track and improve leading indicators — NPS, product adoption, usage depth, and engagement trends — to protect customer health and pre-empt risk well before renewal. - **Drive strategic reviews.** Lead Quarterly and Executive Business Reviews (QBRs and EBRs), presenting value realised and aligning on forward strategy with both operational and executive stakeholders. - **Shape playbooks and mentor as an SME.** Act as a subject-matter expert within the CS org — codifying what works, feeding it back into process and enablement, and mentoring other CSMs on complex enterprise scenarios as the team scales. ### The kind of builder we're looking for - - 8–12 years in customer success, consulting, or project management, with a strong track record in US enterprise and mid-market accounts. - Demonstrated ownership of net revenue retention, renewals, and expansion across a portfolio of strategic, high-ACV accounts. - Proven experience leading complex, multi-phase digital or GRC transformation programs, with a focus on scaling impact and measurable results. - Comfort operating in a new, fast-moving segment — high autonomy, evolving process, and the judgment to build structure where little exists yet. - Excellent communication and relationship-building skills with senior security and executive stakeholders in US enterprises. - Strong project management ability across multiple concurrent, complex initiatives. - Proficiency with CRM and data analysis tools. - Ability to work in alignment with US business hours for real-time engagement with enterprise accounts.