Enterprise Digital Program Manager

Job description

**ABOUT THE ROLE** We are seeking a highly skilled and strategic Digital Product Program Manager to oversee the development and management of our digital product portfolio. This key role ensures that product development and business objectives are aligned, all stakeholders are informed, and project timelines are met with efficiency. The Digital Product Program Manager will drive the development of new products, enhancements to existing digital products, and implement sustainable processes for scaling and supporting them within our organization and with clients. **ABOUT GAP INTERNATIONAL** Gap International is a global performance consulting company that works with executives and their organizations to produce extraordinary business results in the ever-changing marketplace. We specialize in helping leaders articulate and fulfill the boldest possible future for their business, creating breakthrough outcomes and aligning the organization’s actions to be consistent with that future. For nearly 50 years, Gap International has worked with over 50,000 executives in 1,500 organizations across 65 countries—from CEOs and executives of Fortune 1000 companies to entrepreneurs. Gap International has experience in every major industry sector, including manufacturing, retail, energy, FMCG, pharmaceuticals, healthcare, technology, telecommunications, and financial services. **RESPONSIBILITIES** **Program and Project Management** - Project Oversight: Oversee all aspects of digital product development and maintenance, ensuring the development team is fully utilized and delivers within budget. - Timeline & Scope Management: Define project scope and create high-level plans outlining deliverables, schedules, and resource allocation. Ensure all product deliverables align with stakeholder needs prior to development. - Communication and Reporting: Facilitate clear and continuous communication between business stakeholders, digital teams, and leadership, including bi-weekly status updates and reports on critical actions and project roadblocks. - Risk Management: Proactively identify project risks and resolve issues in a timely manner. Ensure technical impacts and scope changes are clearly communicated and approved. - Team Leadership: Lead, manage, and coach the digital product development team, fostering an environment of collaboration and growth. **Product Development** - Product Ownership: Lead and manage the development and lifecycle of digital products, ensuring timely delivery and alignment with business requirements. - Cross-Functional Collaboration: Work closely with internal business stakeholders, technical architects, and development teams to ensure alignment on product requirements, design, and delivery timelines. - Continuous Improvement: Develop repeatable, sustainable processes for the design, implementation, and maintenance of digital products, integrating feedback from clients and internal stakeholders. **Client and Consultant Experience** - Client Success: Own the customer experience for our digital products, ensuring they are well-received, accessible, and effective in meeting client needs. - Product Licensing & Administration: Manage the client licensing process for digital products, addressing issues quickly and maintaining a seamless experience for clients. - Consultant Enablement: Ensure consultants are fully knowledgeable and proficient with the suite of digital products available to clients and proactively support them in driving product adoption. **QUALIFICATIONS** - Bachelor's degree in business administration, Business Analytics, Information Systems or a related field - 7+ years of experience in product development, program management, or a similar role within digital products, preferably in a consulting or B2B environment. - Strong understanding of software development processes, digital product design, and cross-functional collaboration. Familiarity with project management tools and software development methodologies (e.g., Agile, Waterfall). - Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and effectively to diverse stakeholders. - Ability to work collaboratively with cross-functional teams and senior leadership. - Potential travel domestically and/or internationally - Current resident or able to relocate to the Philadelphia area **WHAT WE OFFER** - A high-impact role with visibility and the opportunity to make a meaningful contribution to the company's success. - Abundant opportunities for professional growth and career advancement in a supportive, collaborative environment. - A dynamic, inclusive company culture that fosters innovation, teamwork, and a sense of belonging. - A competitive compensation package, including salary, comprehensive benefits, and performance-based bonuses. **LOCATION** Gap International associates are based out of our corporate office in the Philadelphia metropolitan area. In order to be considered for this role, applicants should be legally authorized to work in the US. Gap International is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need, and all qualified candidates will receive consideration.