Enterprise Field Engineer – Post-sales

Job description

ABOUT CODERABBIT CodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week. We build the symbiotic partnership between developers and AI that makes shipping fast software safe again, reviewing every pull request, IDE change, and CLI commit so teams can move quickly without breaking things. We are a fast-moving, well-funded company, fresh off a $143M Series C at a $1.5B valuation — building Agentic Change Management, the control layer for software changes created by humans and agents. As AI writes more of the world's code, the bottleneck moves from implementation to judgment and helping human judgment scale is exactly the problem we exist to solve. ROLE OVERVIEW The Enterprise Field Engineer’s primary role is to serve as a technical advisor and champion for CodeRabbit customers in the Enterprise tier throughout their post-sales journey. In this function, you will play a crucial role in onboarding, implementation, and ongoing success by partnering with Customer Success, Product, Engineering and Support teams to ensure customers realize the full value of CodeRabbit. This is an exciting role for those who are technically curious and passionate about building AI-powered solutions for the SDLC. You will have the opportunity to make a significant impact in an exciting, collaborative and fast-paced company that’s focused on making our customers successful. WHAT YOU WILL DO: - Lead technical onboarding and implementation for new customers, ensuring a smooth and successful deployment of the CodeRabbit platform - Translate customer requirements into implementation plans, configurations, and best practices tailored to their environment - Configure and optimize integrations with customer development workflows, CI/CD pipelines, and cloud environments - Deliver customer trainings, workshops, and enablement sessions to drive adoption and long-term success - Conduct regular configuration and architecture reviews to ensure customers are leveraging CodeRabbit effectively and following best practices - Act as a technical escalation point for complex issues, partnering with Support, Product, and Engineering teams to drive timely resolution - Proactively identify opportunities to improve customer outcomes, performance, and usage of the platform - Provide structured feedback to Product and Engineering based on customer usage, challenges, and feature requests - Stay abreast with industry trends and emerging technologies in AI-powered development tools and platforms - Contribute to internal documentation, implementation playbooks, guides, and best practices - Partner closely with pre-sales teams to ensure a seamless transition from sales to onboarding and ongoing success WHAT YOU WILL BRING: - 5+ years of experience in a customer-facing technical role with 2+ years in a dynamic, fast-paced, startup-like environment - Experience leading enterprise customer onboarding, implementation, or post-sales technical engagements - Experience working with diverse stakeholders, from technical teams to business leaders - Strong organizational skills and ability to manage multiple customer engagements simultaneously - Strong experience with software development tools and platforms - Comfortable working with command line tools and debugging technical issues - Knowledge in cloud platforms (AWS, GCP or Azure) - Excellent communication and interpersonal skills - Strong sense of ownership, self-motivation and eagerness to solve problems and improve customer outcomes - Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowing BONUS POINTS FOR: - Experience in container orchestration platforms (e.g., Kubernetes), infrastructure as code (e.g., Terraform), CI/CD tools (e.g., GitHub Actions) - Experience supporting production environments and handling technical escalations - Experience designing or reviewing system architectures in enterprise environments OTE for this role is $200k-$250k. Actual salary will be based on job-related skills, experience, and location.