Enterprise Implementation Manager

Job description

## **Who we are** Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We do this by delivering an AI operating system for North America’s best insurance agencies and brokerages. ## **What we do** Quandri is transforming the insurance experience for policyholders across North America by providing AI to the industry’s critical stakeholders - insurance agencies and brokerages. Insurance agents are the lifeblood of the insurance industry, and are where most Property & Casualty insurance is sold and serviced. Yet, there are forces making it harder than ever for them to operate; more consolidation, rising talent crisis, increasing complexity of insurance and the AI revolution are significant challenges for how agencies have typically operated. This challenge is a massive opportunity to rethink how insurance agencies operate. Quandri is at the cutting edge of this change, delivering real transformation to the entire insurance experience one process at time through the deep understanding of insurance workflows, systems and data paired with deep technical capabilities and proprietary models. We’re making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance distribution. ## **Why join us?** We are moving fast and focused on customer impact. You will enjoy and be successful at Quandri if you: - Have a deep customer focused mindset - Can operate in a fast paced environment where change and innovation is a constant - Take high levels of ownership in everything you do - Have AI-first thinking and want to apply AI to solve the world’s problems of tomorrow - Operate with urgency, and aren’t afraid to move fast and make some mistakes along the way - Are low ego, and believe more in achieving the best outcome for our customers and achieving big goals as a team - Want to have a big impact, and are not content with making changes at the edges Our head office is in Vancouver BC, with ¾ of our team working here and the rest distributed across North America. We’re backed by [leading US and Canadian investors](https://www.quandri.io/newsroom/quandri-raises-12m-to-scale-ai-automation-for-insurance), are growing fast, and have a few awards to prove it: - [LinkedIn’s Top Canadian Startups](https://www.linkedin.com/pulse/linkedin-top-startups-2025-15-canadian-companies-rise-linkedin-news-zbube/) in 2024 & 2025 - [Deloitte’s Fast 50](https://www.quandri.io/newsroom/quandri-named-to-the-deloitte-technology-fast-50) - [CB Insights’ Insurtech 50](https://www.quandri.io/newsroom/quandri-named-to-cb-insights-insurtech-50) and [Fintech 100](https://www.quandri.io/newsroom/quandri-recognized-in-cb-insights-fintech-100) - [Globe and Mail’s Top Growing Companies in Canada](https://www.quandri.io/newsroom/quandri-ranked-one-of-canadas-top-growing-companies). Most importantly, if you want to do the best work of your life changing an industry with technology alongside talented people who are both high-performing and kind, Quandri is the place for you. ### ## About the Role We’re looking for a **customer-obsessed, systems-minded Enterprise Implementation Manager** to join our growing team. You’ll be the quarterback for onboarding strategic brokerage/agency partners—aligning stakeholders, defining success metrics, managing deployment timelines, and ensuring user adoption. You’ll work cross-functionally with Product, Engineering, CS, and Sales to ensure our customers have a seamless, high-impact implementation experience. You’re a builder. You thrive on bringing clarity to chaos. You’re deeply organized, and excited by improving systems and scaling success. Travel up to 25% of the time may be required in this role ### ## What You’ll Do #### Customer Implementation & Project Management - Own implementation lifecycle from pre-sale requirements discovery to go-live. - Build project plans, align technical/business requirements, and manage stakeholder expectations. - Collaborate with the customer’s IT and business stakeholders to define project scope, data requirements, and success criteria - Deliver high-touch onboarding experiences that drive adoption and long-term success. - Ensure data connectivity and extraction pipelines are properly configured, working with specialist resources if required - Conduct QA and testing of the implemented solutions. Validate AI-generated outputs for accuracy, business relevance, and alignment with customer context - applying domain knowledge where the AI cannot. #### Deployment & Change Management - Build repeatable implementation playbooks, training assets, and workflows. - Track implementations status in Quandri’s project management and reporting tools; report key KPIs to drive alignment. - Manage risks, dependencies, and timelines across cross-functional stakeholders. - Keep project status visible to executive leadership, both internally and with the customer; escalate when required to drive urgency and resolve blockers. - Enable key customer users to use and extend the solution independently, setting the foundation for long-term adoption - Manage project outcomes against timelines, scope, and customer expectations - Train and demonstrate to customer users, guiding them on the path to sustained value - Document solution design decisions and configurations for future reference and handoff - Visit customers onsite to lead configuration, training and adoption efforts. #### Voice of Customer & Continuous Improvement - Be a product feedback loop—document customer pain points and enhancement opportunities. - Partner with Product and Engineering to improve time-to-value. - Advocate for customers and their use cases in roadmap planning. ### ## What You Bring - 5+ years experience in enterprise SaaS implementation. - High preference for a background in AMS systems (e.g. Applied Epic, Vertafore AMS360) or other InsureTech solutions. - Track record of cross-functional project management. - Strategic mindset, strong communicator, and empathy-driven leader. - Experience running structured implementations for enterprise-level organizations. - Ability to simplify technical concepts for varied audiences, and develop personalized training and enablement materials. - Consulting skills with the ability to steer customer workshops, present findings to management, manage stakeholder expectations, and deliver outcomes in the face of adversity and ambiguity. - Willingness to travel to customer locations, estimated at 25%, according to customer requirement and project delivery phases ### ## Who You Are - You have high ownership and love building repeatable, scalable systems. - You think like a consultant and speak like a trusted advisor. - You’re energized by collaborating and connecting the dots across teams. - You bring strategic thinking, tactical excellence, and technical expertise. - You love feedback and are committed to learning and improving. ### ## Our Guiding Principles - **Customers at the core.** We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don’t listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company. - **Move with urgency.** There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact. - **Be curious.** We understand the world by being curious and asking why. We aren’t satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don’t take someone’s word for it or the answer “because that’s how we do it.” Understand why and dig deep. - **Excellence in execution.** We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email. - **Act like an owner.** We’re all owners of the business and act like it. We follow through on commitments, own our results and think long-term. - **Fight for simplicity.** The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the uncomplicated. - **AI-first.** We believe AI is a fundamental shift in how work gets done, not just a tool we occasionally reach for. At Quandri, we lead with AI, in how we build our product, how we run our operations, and how we think about every process and workflow. This isn't about replacing people; it's about unlocking them to do higher-value work. ### ## Compensation and Benefits - The range for base pay is **$110,000 to $145,000** which is dependent on level of experience, performance and choice of stock option compensation. - Variable bonus compensation package. - Employee stock options based on experience level. - Comprehensive health benefits, including Lifestyle Spending Account. - Four weeks of paid vacation per year. - Work anywhere in the world for 60 calendar days of the year. Quandri is dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, Quandri adheres to Canadian labour laws and does not engage in discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other status protected under Canadian law. Don’t let imposter syndrome stop you from applying. Great people sometimes don’t have the “right” experience. If you think that you’ll be amazing at this role then we encourage you to apply.