Enterprise Platforms and Products Business Operations Lead

Job description

Enterprise Platforms and Products Business Operations Lead The Opportunity: Join a dynamic, fast-paced organization within the Chief Information Office (CIO), supporting operational excellence and transformative technology initiatives across teams including the Enterprise Platforms and Products (EPP) team service areas. As a Business Operations Lead, you will provide tactical support and strategic enablement across teams focused on supporting enterprise technologies, platforms, and strategic transformation initiatives. This role sits within the CIO Business Operations organization and applies standardized processes while adapting to evolving priorities including quarterly planning, SERs, mid-quarter reviews, KPI reporting, and strategic initiative orchestration. Success requires strong organization, clear communication, and the ability to translate technical, experience-driven, and cross-platform information into actionable, executive-ready insights. What You’ll Work On: Provide comprehensive business operations support, including management of recurring processes, data calls, reporting, and ad-hoc requests in a fast-paced environment. Develop high-quality executive-level materials, including presentations, briefings, dashboards, and strategic decks. Support Agile delivery activities such as PI planning, sprint planning alignment, backlog organization, and inter-team dependency tracking across CIO teams. Support EPP service groups, including Automation Services, Business Applications, Delivery Services, Enterprise Platforms, and Enterprise Testing, by maintaining awareness of service-specific roadmaps, dependencies, operational commitments, and maturity challenges. Manage competing priorities and multiple deadlines with sound judgment, ensuring deliverables are consistently met. Maintain coordination of operational workflows such as scheduling, deliverable preparation, action tracking, and follow-up. Support strategic initiatives, business rhythms, KPI updates, and planning cycles by organizing information and enabling leadership decision-making. Build strong, trust-based relationships with stakeholders across technical teams, leadership, and partner groups. Serve as a liaison to ensure alignment of priorities, transparent communication, and effective cross-team coordination. Stay attuned to organizational goals and help identify, prioritize, and escalate critical tasks as needs evolve. Navigate various personalities and work styles while maintaining professionalism, clarity, and a collaborative environment. You Have: 7+ years of experience in business operations, program management, advising, or business analysis Experience leading workstreams or small teams to drive alignment, execution, and delivery Experience engaging directly with clients, senior leaders, or executive stakeholders Experience working with Agile or adaptive delivery environments, including ceremonies, tooling such as JIRA and Confluence, and dependency or risk tracking Experience supporting multi-platform enterprise technology environments or product and service groups similar to EPP such as enterprise applications, automation services, platforms, and testing Ability to analyze and interpret operational KPIs specific to EPP such as Say and Do performance, throughput trends, testing bottlenecks, operational versus enhancement workload mix, and stakeholder readiness indicators Ability to manage complex tasks and workflows in dynamic environments Ability to provide SME-level guidance to stakeholders and partners Ability to work independently ,managing priorities and deliverables with minimal oversight, exercise sound judgment, and recommend the best approach in ambiguous or fast-changing situations HS diploma or GED Nice If You Have: Experience supporting or working directly with CIO or enterprise technology organizations Experience in business operations for large-scale technology, modernization, or transformation programs Experience with OKRs, KPIs, or agile methodologies Experience developing or coordinating enterprise-level governance or operating rhythms Ability to support teams with varied maturity levels including helping mature teams optimize processes while guiding less mature teams through structured enablement, planning discipline, and operational consistency Possession of strong interpersonal skills Possession of excellent organizational skills with consistent attention to detail Possession of strong written and verbal communication skills to produce executive-ready materials Possession of strong analytical skills to synthesize complex information into clear insights Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided . Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. Remote : If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. Hybrid : If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. Onsite : If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.