Enterprise Program Manager

lighthouse

Denver Metropolitan Area · United States

Posted Jun 6, 2023

Full-time
Hybrid
Growth Operations - Customer Operations

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Job description

Our Mission: Why Lighthouse?

At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.

With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.

Lighthouse Values: Our guiding light

We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment

Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals

We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀

Job Details

💼 Growth Operations - Customer Operations
📍 United States - Denver, Colorado
🕜 Full-Time/Hybrid
💰 $81,000.00 - $99,500.00

What you will do#-Hybrid

As an Enterprise Program Manager, you will be dedicated to the success of our largest global clients. You will act as the central point of coordination for all ongoing projects, managing a portfolio of enterprise accounts. In this autonomous role, you will steer complex programs, from Business Intelligence implementations to new product onboardings, driving regional alignment and strengthening key client relationships.

Where you will have impact

Lead the end-to-end implementation of our solutions, including Business Intelligence dashboards, for our largest global clients.
Organize and manage all projects within your enterprise accounts to ensure on-time delivery and the achievement of business objectives.
Establish clear program governance and guide stakeholder expectations, from individual hotel properties to C-level executives.
Create and maintain clear project documentation outlining timelines, activities, and potential risks using task management tools.
Act as a vital bridge between clients and our internal Product and Engineering teams to capture custom requirements and manage delivery timelines.
Drive customer satisfaction, retention, and growth by developing robust project plans and leading regular status calls with key global chains.
Serve as the voice of our customers, providing actionable feedback to internal teams to enhance our products and processes.

About our team

You'll be joining our Customer Growth team, a close-knit and collaborative group of professionals from all over the globe. Led by one of Lighthouse's founders, our mission is to nurture amazing client relationships by retaining and growing our customers. In this team, you'll have the autonomy to make your mark while being a key player in our global strategy. We are passionate about delivering an exceptional customer experience and are excited for you to help us make a real impact.

What's in it for you?

Flexible time off: Autonomy to manage your work-life balance.
401k matching: Up to 4%.
Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
Employee Assistance Program: 100% confidential and free.
Employer paid Short Term Disability + $50,000 Life Insurance
Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
Wellbeing support: Subsidized ClassPass subscription.
Referral bonus: Earn rewards for bringing in new talent.

Who you are

Essential

Proven experience in a program or project management role, successfully managing enterprise or global accounts.
Strong hospitality industry knowledge, with a deep understanding of hotel management structures, chain operations, and the OTA environment.
Demonstrated ability to manage multiple complex projects concurrently, from planning and resource allocation to risk management and execution.
Exceptional business acumen and interpersonal skills, with comfort and experience engaging with C-level executives.
A tech-savvy mindset with the ability to understand data solutions and communicate effectively with both technical and non-technical audiences.
A proactive and autonomous work ethic, with the ability to collaborate effectively across different time zones.
Proven ability to influence and direct internal teams to ensure client objectives and project milestones are successfully met.
A coachable and adaptable attitude, with a strong willingness to receive feedback and continuously improve.

We welcome

A background in the SaaS industry, particularly with product rollouts or integrations.
Experience in Revenue Management within the hospitality sector.

Diversity, equity, inclusion, and belonging

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.

Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!

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