Enterprise Services - Customer Support, Execution Management System (EMSX Tradedesk), Tokyo

Job description

Enterprise Services - Customer Support, Execution Management System (EMSX Tradedesk), Tokyo Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are. The Bloomberg Financial Solutions department is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg. As part of our Enterprise Services, Tradedesk is the first line of defence and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide high-level support for Bloomberg’s sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees and develop them into future specialists with deep product knowledge. What's the role? You're a calm, knowledgeable force in a fast-paced, volatile market. Our clients rely on our domain expertise to guide them, so that they can use the power of our Electronic Trading Services to make better business decisions. You're always looking for and sharing tips and insights about classic features and exciting new functionality. And whether you're on a chat, getting on a call or on-site with your client, you can quickly size up a situation and provide a solution. We'll trust you to provide expertise in the 3 core areas below: Client Service Utilize your product knowledge and acquired client intel to support our clients on trade-related issues through multiple ongoing chats, Exceed client expectations by taking ownership and driving resolution Create clear and up-to-date documentation on client needs Communicate effectively with external stakeholders Product and Domain Expertise Develop your knowledge of our products and customers' workflows Share and build knowledge across our Electronic Trading businesses Apply your product knowledge to add value to the client experience Stay ahead of what's happening in the financial markets and understand the impact on our clients Business Impact Pre and Post-sales activities including client demos and onboarding Generate leads and contribute to sales campaign Validate, analyse and prioritize product enhancement requests and fixes for Product and Engineering Provide valuable customer intelligence that drives product improvements and sales performance You’ll need to have: A minimum of 3 years of experience working in Financial Services or a Technology company Previous experience in a client facing environment covering equity, futures and options products Experience servicing or using electronic trading tools in the past 5 years Proven track record for cultivating strong relationships with key internal and external stakeholders Proactive and persistent customer service Tenacious and creative problem solving skills Self-starter with the ability to take a proactive approach in their role Demonstrated continuous career growth within an organization Strong presentation and communication skills in business level Japanese and English We'd love to see: Knowledge of connectivity protocols such as FIX, TNP, XML Interest in technology and coding skills, such as Python or other scripting languages An interest in Sales or developing a Sales career, as this is one of the many career paths available at Bloomberg If this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: Why Bloomberg? We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential. Learn more about our office and benefits: Tokyo | Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.