Enterprise Solutions Engineer - MSP

Job description

About The Role We’re seeking a sharp, trusted, and highly autonomous Enterprise Solutions Engineer to help drive NinjaOne’s continued growth across the Managed Service Provider (MSP) market. This is a builder role—your chance to shape how we engage complex MSP organizations, scale technical wins, and define what great looks like in enterprise pre-sales. You’ll own the full technical sales cycle—from discovery and architecture through proof-of-concept and implementation—while partnering closely with Account Executives to influence deal strategy and deliver measurable impact. You won’t just run demos—you’ll build the playbooks, tools, and repeatable processes that help us scale. If you’ve helped grow a B2B SaaS business in the MSP ecosystem, thrive in high-stakes environments, and want your work to directly shape the next chapter of NinjaOne’s growth, we’d love to hear from you. Location: We are flexible on remote work from home if you reside in one of the following U.S. states: CA, CO, OR, WA, & TX to support Pacific Time Zone Travel Requirement: ~ 30% including strategic customer meetings, industry events, and team collaboration. What You’ll Be Doing Own the full pre-sales technical experience for MSP and enterprise accounts—guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages. Collaborate closely with Account Executives and Sales Leadership to drive channel growth and align technical value to business outcomes. Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption across multi-tenant environments. Support the review and alignment of technical content within RFPs and RFIs, providing subject matter expertise and operational insight, without owning full proposal management. Serve as a strategic voice between Sales and Product—surfacing MSP-specific feedback, identifying feature gaps, and influencing roadmap direction. Build and maintain reusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model. Represent NinjaOne at MSP and IT channel events, conferences, and customer forums. Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross-functional alignment. Other duties as needed Technical Requirements Proficiency in Windows environments (registry, services, performance troubleshooting)\ Familiarity with Linux/macOS systems and basic command-line troubleshooting. Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections. Hands-on experience with RMM tools, ITSM platforms, and endpoint lifecycle management. Scripting experience in PowerShell, JavaScript, and/or VBScript is strongly preferred. Comfortable navigating complex IT ecosystems and integrating with existing infrastructure. Experience with Salesforce, Jira, Highspot, or equivalent systems is required. About You 10+ years in a pre-sales engineering, solutions architecture, or technical consulting role supporting MSP or enterprise B2B SaaS customers Evolved from a technical background (e.g., TAM, support, systems engineer) with practical insight into IT operations and service delivery at scale across multi-tenant environments Strong communicator with executive presence—able to tailor messaging for technicians, service managers, and MSP executives Brings deep domain knowledge in IT operations, RMM, automation, and ITSM-adjacent platforms within the managed services space Understands how MSPs evaluate, package, and scale SaaS solutions for end clients—along with insight into automation, efficiency, and recurring revenue models Known for high emotional intelligence, technical credibility, and a customer-first mindset Operates with adaptability and urgency, excelling in fast-paced, high-growth environments Embodies NinjaOne’s values: Curiosity, Integrity, Kindness, Humility, Builders and contributes to an environment where these values thrive Bachelor’s degree preferred but not required. Technical certifications (e.g., CISSP, Security+, cloud architecture) are a plus About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​ NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, or Washington the base salary hiring range for this position is $14 0,000 to $14 0 ,000 per year with On Target Earnings of $200,000 to $2 0 0,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-TR1 #LI-Remote #BI-Remote