Entertainment Team Lead

**WHO WE ARE** Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard. Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit [](http://www.level99.com/) for more details. ### OVERVIEW Step into leadership at Level99. As a Team Lead, you'll support the Team on the floor, coach performance in real time, and help ensure every Guest experience runs smoothly. This role is perfect for someone ready to lead by example, stay hands-on, and take ownership of both Team performance and Venue standards. ### RESPONSIBILITIES - Support Team Members and Guests by maintaining a strong, visible presence on the floor - Coach and develop Team Members through real-time feedback and support - Maintain cleanliness, organization, and overall Venue standards - Assist with task delegation, rotations, and operational flow - Train new Team Members using structured, hands-on training methods - Help resolve Guest concerns and escalate issues when needed ### MUST-HAVE SKILLS - Friday and weekend availability — a must; flexible schedule including days, nights, and holidays - Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs - Strong verbal communication skills and a natural ability to connect with people - Comfortable working under pressure in a fast-paced, ever-changing environment - Positive, upbeat, team-first attitude ### OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE - 1+ year in a Leadership or training role - Hospitality, retail, or entertainment background - Public speaking or performance background