Environmental Health Officer (Noise Team) WCC624922

Job Details: Salary range: £42,912 - £52,269 per annum. Salary negotiable depending upon experience. Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP Hours per week: 36 Contract type: Permanent Closing date: 27 September 2026 About Us: THE EXTRAORDINARY STORY OF THE POWER OF EMPOWERMENT. Environmental Health at Westminster City Council is a world of extraordinary stories, where passionate and expert professionals go above and beyond for their communities every day. Natasha started her career in the NHS. She came to Westminster to do more for vulnerable people. When a family in her community reached out to her after their heating was cut off, Natasha took their situation seriously. Living in terrible conditions, and reaching desperation, they had nowhere else to turn. Natasha stepped in, holding the landlord to account and getting them to improve conditions for the family. These are the moments that make her the proudest. Now, she uses her expertise and experience to empower others. The Role: As an Environmental Health Officer you can make your own powerful contribution to Westminster’s success. Our Public Protection and Licensing service works to ensure that every one of our residents, businesses and visitors enjoys a clean, safe and quiet city, and when you join our Proactive Noise Team you’ll respond to complaints relating to residential, commercial and street-based noise, odour and light pollution. Harnessing your knowledge of environmental health policies and legislation, you’ll work to make our borough a healthy and peaceful place to live, work and visit. Carrying out routine or unannounced visits and inspections to ensure compliance with legislation, and taking action to improve conditions through engagement and education, you’ll deliver a fair and informed response to complaints and concerns from our communities, resolving issues in a timely and efficient way. Ready to take enforcement action if necessary, and with the expertise to initiate legal proceedings and prepare and give evidence in court, you’ll be committed to promoting the integration of environmental health principals throughout our organisation, and providing expert guidance to businesses, residents and visitors. Always ready to respond quickly to concerns raised by our communities, prioritising those that have the highest impact, and resolving complex and recurring complaints, you’ll take a proactive interest in identifying areas of risk to the public, educating people on the impact of their actions and where necessary, working to stop negative behaviour. Taking a positive approach to ensuring compliance, and helping businesses and individuals meet regulatory requirements, you’ll use your knowledge of environmental health to safeguard standards and peoples’ health. We’ll also expect you to undertake project-based work that focuses on improving the systems, policies and procedures we use to deliver a first class service. Please refer to the Job Description for more information. About You: To be a success in this busy role you should have well developed experience of working in a customer-facing role, responding to written and in-person complaints relating to environmental health issues, and the ability to develop trusted relationships. Your skills of tact and diplomacy will allow you to deescalate conflict effectively, and use education, advice and regulatory powers to effect positive change. It’s important that you have experience of working alongside a range of agencies and professionals to deliver an outstanding service and improve public health, and you should also be capable of gathering information to support legal action and court proceedings. Your excellent interpersonal skills will see you responding to emotionally challenging situations calmly, and you’ll have the ability to explain legislation and procedures clearly while underlining the consequences and penalties of non-compliance. An empathetic listener with the confidence to work in the community with minimal supervision, you’ll also be capable of influencing behaviour by sharing knowledge and outlining consequences, and be ready to make quick decisions on how to achieve compliance and reduce risk. A skilled writer of correspondence and evidence, and able to plan and manage your workload to agreed targets and standards, we’ll expect you to have good IT skills, with a particular focus on the Microsoft Office suite of software. Willing to use handheld technological devices to record information and respond to customers while out in the community, you should also be prepared to develop your environmental health expertise, ensuring your knowledge is up to speed by undertaking training, refresher courses and continual professional development, and sharing this expertise with your colleagues. We would also prefer you to have a degree or diploma in Environmental Health or hold a similar relevant qualification. Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role. What We Offer: Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way. To find out more about how we do this visit As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.