Environmental Services, Housekeeping Quality Assurance

Job description

Current Saint Francis Employees - Please click HERE to login and apply. Full Time Days Housekeeping - Janitorial Quality Control Monday - Friday and every other weekend 7:30 AM - 4:00 PM Job Summary: The Environmental Services Quality Assurance gathers feedback from patients on Environmental Services (EVS) services, documents and provides feedback to EVS leadership. This role assists the supervisors in start-up and check out of each shift, special projects, relief coverage, training, and orientation of staff. Minimum Education: High School Diploma or GED required. Licensure, Registration and/or Certification: None. Work Experience: Minimum 1 year related experience. Experience in Customer Service or Housekeeping, preferred. Knowledge, Skills, and Abilities: Knowledge of Microsoft 365 and other applicable software. Excellent communication skills, both written and verbal that present clear and concise information. Effective analytical, data analyzing, and documentation skills. Strong ability to organize and prioritize in an effective and efficient manner. Demonstrated ability to understand and follow oral and written instruction. Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities with competing deadlines. Sound ability to maintain professional and courteous and demonstrate flexibility and adaptability in adynamic work environment. Essential Functions and Responsibilities: Interviews patients prior to discharge about EVS experience. Documents responses and follows up on any deficiencies noted. Provides feedback on EVS services to EVS Leadership for process improvement. Assists supervisors in the training and orientation of new employees in cleaning general areas, occupied rooms and dismissal cleans. Helps monitor employee performance and assists with lost and found item requests. Assists with coordinating various aspects of coverage to maintain quality and quantity of environmental services provided. Prepares daily assignment sheets and adjusts staffing daily as needed. Assists with cleaning assignments during periods of short staffing. Oversees special projects as assigned by the supervisor or manager including renovations clean up, patient room requests, and floor and carpet care. Moves beds, chairs, equipment and tables to various areas throughout the hospital. Coordinates EPIC bed board activities by operating bed tracking software and dispatching rooms to ensure timely patient flow. Assists the supervisors by inspecting areas for cleanliness, reporting maintenance deficiencies, submitting work orders, correcting cleaning deficiencies and following up with employees. Performs 20 quality checks per month in coordination with Supervisor, Environmental Services. Supports department/hospital goals through educational activities by attending mandatory in-services and completing required trainings. Helps to ensure a positive workplace environment for all staff including encouraging and recognizing the positive attributes of others. Assists with the coordination and delivery of EVS supplies. Ensures the cleanliness and organization of the Environmental Services supply rooms including accurate and timely paper and chemical supply inventories. Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established. Working Relationships: Coordinates activities of others (does not supervise). Has input on performance evaluations but does not prepare or give. Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Housekeeping Custodial Services - Yale Campus Location: Tulsa, Oklahoma 74136 Under the Oklahoma Medical Marijuana Use and Patient Protection Act (OMMA), a safety sensitive position is defined as any job that includes tasks or duties that the employer believes could affect the safety and health of the employee performing the task or others. This position has been identified as a safety sensitive position. This statute allows employers to lawfully refuse to hire applicants for safety-sensitive jobs or to discipline or discharge employees who work in safety-sensitive jobs if they test positive for marijuana, even if they have a valid license to use medical marijuana. EOE Protected Veterans/Disability