Epic Patient Access Analyst

Job description

Our patients are our number one priority! We're committed to giving children back their childhood! Job Posting Title: Epic Patient Access Analyst Location: Dallas - Shared Services Additional Posting Details: M-F 8am - 5pm with after-hours support for upgrades. Job Description: Duties/Responsibilities Provide regular status reports to management as required Lead meetings as required and participate on committees as directed Participate in customer discussion offering suggestions and recommendations Maintain a positive image when dealing with deadlines and demanding, highly stressful situations Organize discovery sessions to identify the operational needs of the organization Mentor analysts dedicated to assigned application Work independently on all tasks, including but not limited to facilitation of both internal and external customer meetings Work all levels of incidents and change orders independently Analysis Functions: Analyze any customer-reported problems to determine corrective action and provide timely feedback Work with all IT and Empower teams to identify appropriate solutions for various operational and technical needs Identify the most appropriate methods for build and report distribution Work independently on all tasks, including but not limited to facilitation of both internal and external customer meetings Reporting Functions: Build and maintain Reporting Workbench reports Answer questions by interpreting data at a deeper level and providing actionable recommendations Documentation and Testing Functions: Ensure department documentation is at current levels Preform application and integration testing for the assigned module Perform validation testing with end users to gain operational acceptance and feedback to new build components/optimization projects Interpreting Workflows Functions: Understand and can analyze Epic workflows Assist with translation of workflow based report requests to specific data points required for report development Third Party Applications Function: Support integration with third party applications, when applicable Required Skills/Abilities High school diploma or equivalent One or more Epic Certifications in Patient Access related applications - Cadence, Prelude, Grand Central, Welcome, Referrals, Eligibility (RTE)