Equipment Sales Support

Job description

BRIEF DESCRIPTION The Sales Administrator performs a wide range of administrative and support activities for the General Water Engineering (GWE) sales teams including but not limited to: overseeing the preparation of direct bids, processing new orders and change orders, coordination of trade show activities, and maintenance of CRM database and all associated reporting. Location: Brooklyn Park, MN (Hybrid) Pay: $29/32/hr Travel: 0-10% Duties and Responsibilties Requires a thorough knowledge of KAI’s GWE sales organization and procedures of sales generation, bidding requirements, project hand-off, and technical language Good working relationship with KAI’s municipal independent representatives and other industry professionals Assist municipal Territory Managers in fielding non-technical questions from reps, contractors, engineers, and website inquiries. Keep them well informed of upcoming commitments and responsibilities, following up appropriately Produce and interpret sales support metrics and reporting (e.g., cycle time, backlog, margin, order accuracy), providing insights and recommendations to the sales team and leadership Prepare direct bid documentation by consolidating technical and commercial inputs, validating scope/pricing, and ensuring on-time, high-quality submissions in collaboration with the AEs, Estimators, at TMs. Perform general and specialized administrative duties for the KAI’s equipment sales efforts Assist the Territory Managers and other GWE sales personnel Process orders through commercial review in accordance with our ISO 9001 QMS system Perform administrative duties for the Sales Director and SVP of GWE Perform other duties as assigned. TECHNICAL REQUIREMENTS Bachelors or Associates Degree 3+ years of progressive experience in sales support, customer service, order management, or related commercial operations role (equipment/industrial environment preferred). Proficiency in Microsoft Office (Excel, Outlook, Word); ability to create and analyze reports and dashboards. Experience working in an ERP system required; CRM experience preferred. Strong written and verbal communication skills, including customer-facing and cross-functional communication with Sales, Engineering, Operations, and vendors. Proven problem-solving and escalation management skills; ability to identify root causes and implement process improvements. EEO/AA/F/M/Vet/Disabled