Equities Business support

Job description

Work Location : London, United Kingdom Hours: 50 Line of Business: Technology Solutions Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. Job Description: The High Touch Equities Business Support role provides front-office business and technology support for high touch cash equities trading, sales trading, and related execution workflows. The role is embedded close to the trading desk and is responsible for ensuring the stability, resilience, and continuous improvement of critical trading platforms, workflows, and operational processes. The successful candidate will act as a trusted partner to traders, sales traders, COO office, product owners, technology teams, operations, compliance, and external vendors, helping to resolve issues quickly, reduce operational risk, and deliver an excellent front-office user experience. Key Responsibilities Provide day-to-day business and technical support for high touch equities trading applications, workflows, and users on the trading floor. Monitor production services, trading platforms, order flow, market data, FIX connectivity, and related infrastructure to ensure operational stability and timely issue detection. Support FIX client connectivity across onboarding, certification, session configuration, connectivity testing, issue diagnosis, and production monitoring for client order flow. Triage, investigate, resolve, and escalate production incidents, ensuring clear communication of business impact, root cause, resolution status, and next steps. Partner with traders, sales traders, product owners, developers, infrastructure teams, operations, compliance, and vendors to resolve front-to-back workflow issues. Support application releases, configuration changes, user acceptance testing, production deployments, and post-release verification. Identify opportunities for automation, monitoring enhancements, controls improvement, and process simplification. Support business continuity, contingency planning, resiliency testing, and operational risk management activities. Regulatory lead from a business/trading platform perspective with initiatives like trade and transaction reporting driving operating model design improvements, stakeholder and vendor engagement. Required Skills and Experience Experience in front-office application support, production support, business support, or trade support within equities using Fidessa. Fidessa – FTW, FDM, OMAR, EMMA, PMON, BEAM, RISK and more Strong understanding of high touch equities trading workflows, order management, execution lifecycle, trade capture, allocations, confirmations, and post-trade processes. Knowledge of trading platforms, order management systems, market data, FIX protocol, connectivity, and real-time trading support processes. Hands-on experience supporting FIX client connectivity, including FIX session setup, client onboarding, message flow analysis, sequence number management, drop copy, heartbeat/session issues, and coordination with clients, vendors, and network teams. SQL capability for data interrogation, reconciliation, reporting, and production issue analysis. Excellent written and verbal communication skills, with the ability to explain technical issues clearly to business and technology stakeholders. Ability to remain calm, organised, and decisive in a fast-paced, high-pressure trading environment. Strong attention to detail, ownership mindset, and commitment to operational excellence. Desirable Skills Experience supporting cash equities, programme trading, algorithmic trading, DMA/DSA, market making, ETFs, or related electronic trading flows. Knowledge of regional market structure, exchange connectivity, regulatory reporting, and control obligations affecting equities trading. Experience working with global teams across EMEA, Americas, and APAC support models. Understanding of operational resilience, service ownership, business continuity, and production risk frameworks. Key Stakeholders High Touch Equities Trading and Sales Trading desks Equities Technology, Production Support, Development, and Infrastructure teams Product Owners, Business Analysts, and Programme Delivery teams Middle Office, Operations, Finance, Risk, Compliance, and Control teams External vendors, brokers, venues, and market connectivity providers Candidate Profile The ideal candidate is a proactive, technically credible, and business-aware support professional who understands the urgency of front-office trading environments. They combine strong analytical capability with excellent communication, disciplined risk management, and a commitment to improving the reliability and efficiency of high touch equities services. Who We Are TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs. Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.