ERP Shaw

Job description

As a Technical Support Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone. KEY RESPONSIBILITIES: • Resolve customer issues and upsell; • Identify and relate with various customer needs and scenarios; • Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner; • Remain updated in client and industry led processes, technology applications, utilities, and products; • Utilize various client based tools and applications for customer management and servicing; • Transfer customers to appropriate departments when required; • Conduct data entry, documentation, and case management; • Work and partner with others within a team-based environment; and • Achieve and maintain required metrics and goals. KEY RESPONSIBILITIES: • Resolve customer issues and upsell; • Identify and relate with various customer needs and scenarios; • Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner; • Remain updated in client and industry led processes, technology applications, utilities, and products; • Utilize various client based tools and applications for customer management and servicing; • Transfer customers to appropriate departments when required; • Conduct data entry, documentation, and case management; • Work and partner with others within a team-based environment; and • Achieve and maintain required metrics and goals. All your information will be kept confidential according to EEO guidelines. Sutherland is seeking a dynamic and intuitive person to join us as a Professional Talent Acquisition / Recruiter. We are a group of energetic and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!