Escalations Engineer

Job description

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Motorola Solutions (NYSE: MSI) is a global leader in mission-critical communications and analytics. At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Avigilon, a Motorola Solutions company, designs, develops, and manufactures video analytics, network video management software and hardware, surveillance cameras, and access control solutions. Avigilon's solutions have been installed at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers. Job Description Reporting to the Sr Director of Vertical Growth & Strategy - North America, the Vertical Strategy Manager - Video (Data Center Vertical North America) holds a key position that requires a dynamic individual who is knowledgeable and passionate about physical security, surveillance and new business development and is also highly customer focused and efficient. The core objective of this position is to create and win mid-market enterprise business as well as drive strategic sales opportunities within the Data Center vertical marketplace. Responsibilities and Duties: Design, build and execute a comprehensive business plan for mid-market accounts for data centers companies Utilize Salesforce CRM to build and maintain a strategic account plan identifying key players for each assigned account Deliver a business revenue forecast on a monthly, quarterly and annual basis Create and execute targeted marketing plans, including marketing campaigns, tradeshow events, sales tools and web resources, social media and customer interactions as approved Develop and maintain deep, meaningful relationships that are relevant to security and surveillance and have the possibility of generating opportunities for Motorola Solutions and to include trade associations, affinity groups etc. Work with North American Sales Team on identifying key partners, integrators, and customers; equipping team with resources to quickly and effectively engage contacts in a manner that will result in Motorola Solutions differentiation, market leadership, and subject matter expertise that will help close deals Help in identifying trade associations, partnering opportunity, new business plans & objectives, and other creative market approaches to maximize impact of North American Sales Team efforts Identify “product gaps” that need to be addressed by Product Management in order to gain greater exposure/standardization with your customer base. Prepare regular reports and provide to your reporting line and Product Management on gaps and fiscal impact of gaps to Motorola Solutions Schedule regular engagements with key stakeholders to maintain relationships and assigned opportunities relative to latest and greatest within Motorola Solutions portfolio (Lunch and Learns, webinars, on-site meetings/demos) and attend tradeshows Manage business unit resources - solution engineers, insides sales, demo equipment, marketing budgets, travel budgets, or any other resources the company allocates Develop standardized vertical market presentations and sales tools for use by North American Sales Team outlining Motorola Solutions value proposition within vertical Develop effective relationships with internal Motorola sales departments in our regions and with our partner managers Compile data on competitive products and pricing and report it back to head office, maintain working knowledge of competitive offerings Additional Skills 5+ years of experience in one of the following: Sales, Video or Security A background in Data Center infrastructure is required Strong understanding of our go-to-market strategy and sales philosophy is preferred Proven record of achievement in delivering revenue results and developing collaborative relationships Ability to accurately forecast and exceed revenue on a monthly, quarterly, and annual basis Strong technical acumen and ability to speak towards our products and solutions Time management skills are required, and candidates must have the ability to manage multiple priorities in a complex, fast-paced environment Ability to travel up throughout North America, as needed Territory: Vertical Strategy Manager - Video (Data Center Vertical - NA) will have the responsibility to cover assigned accounts, and any other areas/verticals/markets assigned from time to time Frequent travel (approximately 60% by air and car) will be required during the execution of the duties of the role Target Base Salary Range: $100,000 - $120,000 USD On Target Earning Range: $200,000- $240,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements 5+ years of experience in one of the following: complex sales or Security Solutions Travel Requirements Over 50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.