Escrow Officer-Branch Manager

Job description

Job Description: Title: Escrow Officer-Branch Manager Reports to: Escrow Operations Manager Business Unit: Chelan Escrow Branch Location: Chelan Washington Salary Range: $69,305.60 to $88,200.00 Annually DOE Incentive bonus based on company profitability. Company Overview: Fig provides practical solutions with fast and accurate results for all Real Estate Transaction services. As knowledgeable industry experts, with over 75 years of experience, we are here to help our customers and employees achieve success through investing in their homes and personal wealth. We believe our employees are vital to the company’s ongoing success and seek employees with diverse talents and backgrounds. We care about people, are a team, dream big, work hard, and have fun! We are proud to say, “We help people achieve their dreams.” What you will love here at Fig: Your Team. A team that cares for each other and works together to get the job done. Your Growth. Opportunity to develop a career that is satisfying and successful. Your Time off. Vacation 10 to 25 days per year. Eleven paid holidays. Paid Sick Leave per Washington State Law Your Health. Medical, dental and vision insurance coverage and Long- and Short-term disability insurance, EAP Your Future. 401(k) with 4% company match after the first year Compensation Salary Range $69,305.60 - $88,200.00 annually (depending on experience and qualifications). With tenure and strong performance an employee may earn up to a maximum of $95,000.00 annually. Job Summary The Escrow Branch Manager is responsible for fostering and maintaining optimal levels of service and production for their branch operations, creating an exceptional customer experience. They will manage staff to ensure company quality and superior performance standards are adhered to. They are also responsible for developing and implementing strategies and tactics that will increase and maintain client satisfaction and improve company productivity. This position must have an established book of business or be able to establish a book of business within a reasonable amount of time to meet given performance standards. They create an exceptional customer experience for each escrow file assigned to them, including timely and accurate documentation and communication. Essential Duties & Responsibilities: Communicate and assist all parties to create an exceptional customer experience. Promote company culture, mission, and values creating an exceptional customer experience. Build and maintain a book of business through continued personal marketing efforts. Manage and process assigned escrow files, through exceptional communication and coordination of escrow team. Prepares and reviews warranty deeds, quit claim deeds, notes, deeds of trust, and the like as allowed by state law. Leads team in resolving complex title issues. Coordinates the closing of an escrow between the principals of the escrow transaction. Regularly follows up on any post-closing matters to ensure clear title is achieved. Maintain required continuing education for licensing and development of knowledge and skill for increasingly more complex closings to meet growth in performance standards. Facilitate Escrow branch workload to ensure an exceptional customer experience. Work with Escrow Operations Manager to facilitate coverage as needed. Take and resolve all escrow branch complaints, coordinating with Escrow Operations Manager as needed. Underwrite escrow issues making final decisions subject to established guidelines, ensuring compliance with company Policies and Procedures and ALTA Best Practices. Audit branch escrow files to ensure all escrow policies and processes are followed. Audit review with Escrow Operations Manager as needed. Lead, manage and create accountability for the Escrow branch. Train, coach and develop Escrow branch. Participate in Customer Relationship development with realtors, lenders, attorneys, developers, and builders. Responsible for branch sales, profit, and production. Reports progress on goals to Escrow Operations Manager and CEO. Maintains utmost confidentiality and professionalism. Maintains information security. Adheres to company policies and guidelines. Required Qualifications: A high school diploma is required. Notary public status Five years of escrow experience as Escrow Officer with a Washington State Limited Practice Officer (LPO) License and demonstrate competency in complex escrow processes. Preferred Qualifications: Two plus years of experience in the title and escrow industry with management, employee supervision, employee performance, and general understanding of federal, state, local employment’s best practice, rules, and regulations. Knowledge & Abilities: Understands and adheres to escrow standards, title clearance, real estate regulations and guidelines, and document preparation Comprehends pay off per diems, tax proration, interest, debits, credits and can balance escrow file with lender requirements Understand and explain lender documents such as closing disclosure and promissory note Understands recordable documents such as deeds, deeds of trust and subordinations Professional and effective verbal and written communication Utilize organizational tools to effectively multitask Ability to develop working relationships to build a book of business Proficient with Microsoft Office, web navigation and specialized title software Able to coach and motivate staff to achieve personal and professional growth and accomplish desired goals Uses emotional intelligence to manage effectively Effective decision making and problem-solving processes Sales and Marketing experience Skills: Adaptability: adapts to new, different, or changing requirements Attentive to details Business fundamentals: maintains privacy and confidentiality of company information, as well as that of customers and co-workers Curiosity: Asks “What if,” finds efficiencies, considers new methods and solutions Critical thinking: uses logical thought processes to analyze and draw conclusions Communication: maintains open lines of communication with others Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients Decision maker: applies critical thinking skills to solve problems encountered in the workplace Dependable and reliable: displays responsible behaviors at work Drive: personally and professionally driven for improvement or success Emotional Strength: manage interpersonal relationships judiciously and empathetically Effective Intelligence: uses capabilities effectively to accomplish tasks successfully Humility: ability to accept other people and ideas as having equal or better merit Initiative: demonstrates a willingness to work and seeks out new work challenges Integrity: treats others with honesty, fairness, and respect Mathematics: uses mathematics to solve problems Planning and organization: plan and prioritize work to manage time effectively and accomplish assigned tasks Problem solving: applies critical thinking skills to solve problems by generating, evaluating, and implementing solutions Proficient in English Professional: maintains a professional demeanor at work Reading: reads and comprehends documents ranging from simple and straightforward, to more complex and detailed; attains meaning and comprehends core ideas from written materials and applies what is learned Resilient: tends to recover quickly from misfortune or change Respectful: works effectively with those who have diverse backgrounds Sales and Marketing: Effective sales and marketing Team Ability: collaborator who works effectively with others Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills in Microsoft Office, email programs, accounting software, and internet browsers Telephone skills, including a pleasant phone voice and etiquette Verbal communication: maintains open lines of communication with others; speaks clearly, in precise language and in a logical, organized, and coherent manner Writing: uses standard English to clearly communicate thoughts, ideas, and information in written form Essential Job Functions (including physical requirements) This position requires repetitive use of a keyboard, extensive phone use, bending, sitting, squatting, light lifting and simple grasping.