Especialista Suporte Atendimento III

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Especialista Suporte Atendimento III based in Brazil.** We are looking for an analytical and solution-oriented professional to help improve customer experience and operational performance in a collaborative, fast-paced environment. In this role, you will investigate complex issues, identify root causes, and develop practical solutions that drive continuous improvement. You will also create visual materials for internal communications, helping teams stay informed, aligned, and engaged. Working closely with multidisciplinary teams and business stakeholders, you will support strategic projects, optimize processes, and monitor improvement initiatives. The ideal candidate combines strong analytical thinking with excellent communication, organization, and problem-solving skills. This is an opportunity to contribute to meaningful operational improvements while developing your expertise in customer experience, process management, and project coordination. ### Accountabilities - **Root Cause Analysis:** Investigate operational issues, perform detailed diagnostics, identify root causes, and recommend effective corrective actions. - **Internal Communications:** Create visual materials and communication assets to support internal initiatives and ensure information is presented clearly and effectively. - **Process Improvement:** Map existing workflows, identify inefficiencies, and develop, implement, and monitor continuous improvement plans. - **Project Coordination:** Lead and coordinate projects involving multidisciplinary teams, ensuring alignment on objectives, priorities, responsibilities, and deliverables. - **Business and Customer Experience Support:** Collaborate with business areas involved in customer service, customer experience, relationship management, and operational processes. - **Stakeholder Management:** Facilitate discussions, workshops, and collaborative activities with internal teams and business partners to address challenges and align expectations. - **Reporting and Presentations:** Prepare reports, performance analyses, and executive presentations to communicate findings, track progress, and support decision-making. - **Strategic Problem-Solving:** Support negotiations, resolve critical issues, and identify opportunities to improve operational efficiency and the customer experience. ## Requirements - **Education:** Currently pursuing or holding a completed higher education degree. - **Professional Experience:** Experience working with business processes, customer service, customer experience, relationship management, process improvement, or project coordination is valuable. - **Analytical Skills:** Strong analytical thinking, critical judgment, logical reasoning, and the ability to work confidently with numbers and mathematical calculations. - **Process and Project Management:** Ability to map processes, develop improvement plans, monitor initiatives, and coordinate projects from planning through execution. - **Communication:** Excellent verbal and written communication skills, interpersonal abilities, and the confidence to facilitate discussions and negotiate solutions across different teams. - **Technical Skills:** Proficiency in Microsoft Office and the ability to prepare structured reports, executive presentations, and visual communication materials. - **Workshop Facilitation:** Demonstrated ability to organize and facilitate group sessions, workshops, and immersive activities with business stakeholders and partners. - **Professional Attributes:** Strategic thinking, initiative, adaptability, organization, teamwork, and a strong focus on identifying solutions and delivering results. - **Location:** Must reside near or have convenient access to São José dos Campos or São Caetano do Sul, Brazil, despite the remote work arrangement. - **Eligibility:** Must be at least 18 years old. ## Benefits - **Salary:** R$ 2,300.00 per month. - **Work Model:** Fully remote. - **Working Hours:** 9:00 a.m. to 6:00 p.m. - **Work Schedule:** 200 hours per month, Monday to Friday, with Saturdays and Sundays off. - **Transportation Allowance:** Transportation support, according to the applicable benefit policy. - **Meal Benefits:** Meal and/or food allowance. - **Healthcare and Well-being:** Health program and dental assistance. - **Family Support:** Childcare assistance and support for children with special needs. - **Financial Protection:** Life insurance and funeral assistance. - **Lifestyle Benefits:** Discounts on products, gym memberships, and sports activities. - **Education:** Partnerships offering discounts on courses and educational programs. - **Career Development:** Career progression opportunities and professional growth.