ETCH iTeam Customer Engineer II

Job description

**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Location: Chitose,JPN, Hiroshima,JPN, Kitakami,JPN, Kumamoto,JPN, Nishi Tokyo,JPN, Yokkaichi,JPN You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. **Key Responsibilities** Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed. Assists senior engineers with corrective maintenance as needed. Disassembles, cleans and rebuilds kits as part of kit management quality. Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers. Able to diagnose and resolve basic technical problems. Strives to perform established BKM’s. Follows all IP guidelines. Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area. Complies with all safety procedures and consistently demonstrates safety as a value. **Functional Knowledge** - Develops skills to perform basic activities in own job **Business Expertise** - Understands how the assigned duties integrate with others in the team - Develops responsibility for customer satisfaction within work area **Leadership** - Has no supervisory responsibilities **Problem Solving** - Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion **Impact** - Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail **Interpersonal Skills** - Uses communication skills and common courtesy **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 75% of the Time **Relocation Eligible:** Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.