Ethics & Business Conduct Senior Associate

Job description

About Us With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future. Line of Service Overview Internal Firm Services (IFS) brings together the specialist functions that enable PwC Middle East to run, grow and transform—supporting our people, clients and business with the capabilities needed for the future of work. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology & AI, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Transformation & Change. As we continue to embed data, technology and new-age AI into how we work, we are hiring talent who can help our teams become more AI-enabled, digitally confident and ready to create greater value across PwC Middle East. Business Unit Overview Risk & Quality at PwC Middle East safeguards our reputation and ensures we deliver with integrity and excellence. This team embeds robust risk management and compliance frameworks, drives quality assurance, and leverages data-driven insights to anticipate challenges and maintain the highest professional standards. By enabling resilience and trust, Risk & Quality plays a pivotal role in shaping strategies that power sustainable growth across the firm. How You’ll Contribute As an Ethics & Business Conduct Senior Associate , you’ll work as part of a team of problem solvers, helping to solve complex business issues. Responsibilities include but are not limited to: Support and conduct end-to-end Ethics & Business Conduct investigations across the PwC Middle East region. Manage a portfolio of ethics, conduct, workplace behaviour, grievance, misconduct, harassment, retaliation, and business conduct cases. Conduct interviews with reporters, witnesses, and subjects while maintaining neutrality, professionalism, and confidentiality. Gather and evaluate evidence, identify key facts, assess credibility, and contribute to investigation outcomes and recommendations. Prepare investigation summaries, findings, reports, and recommendations for senior stakeholders and firm leadership. Collaborate with Human Capital, Legal, Risk & Quality, and business stakeholders on a need-to-know basis throughout investigations. Maintain accurate case records, documentation, and investigation trackers in line with governance requirements. Promote a culture of integrity, accountability, and ethical behaviour through consistent application of the firm's Code of Conduct and Ethics framework. What You’ll Bring Experience Required 3-5 years of relevant professional experience in Ethics & Business Conduct, Employee Relations, Workplace Investigations, Compliance Investigations, Human Capital Case Management, HR Advisory, Risk & Quality, or Legal Operations. Experience managing sensitive employee-related matters, including grievances, disciplinary cases, workplace conflicts, misconduct allegations, harassment concerns, retaliation claims, or similar conduct-related issues. Demonstrated experience handling multiple cases simultaneously in a structured, high-volume environment while maintaining attention to detail and confidentiality. Experience conducting interviews, gathering evidence, documenting findings, and supporting fact-based decision-making processes. Experience preparing written reports, investigation summaries, findings, recommendations, or case documentation for management stakeholders. Experience working within a large corporate, professional services, regulated, or matrix organisation is preferred. Direct Ethics & Business Conduct investigation experience is advantageous but not essential. Candidates with strong Employee Relations or workplace investigations backgrounds are encouraged to apply. Education Bachelor's degree in Human Resources, Law, Business Administration, Psychology, Criminology, Sociology, Compliance, Risk Management, Organisational Behaviour, or a related discipline. Professional certifications in Employee Relations, Workplace Investigations, Ethics & Compliance, Mediation, Employment Law, Human Resources, or Risk Management are advantageous. Demonstrated proficiency in written and verbal English communication is essential due to the report-writing requirements of the role. Technical & Functional Skills Strong workplace investigation and fact-finding capabilities. Excellent interviewing, questioning, active listening, and stakeholder management skills. Exceptional English report-writing and documentation skills, with the ability to produce clear, concise, and well-structured investigation reports and recommendations. Strong analytical and critical-thinking skills, with the ability to objectively assess information and reach evidence-based conclusions. Ability to organise and manage multiple investigations and priorities concurrently while maintaining accuracy and quality. Sound understanding of workplace conduct principles, ethics frameworks, investigation protocols, and employee relations practices. Arabic language capability would be advantageous, particularly for cases involving Arabic-speaking stakeholders. Awareness of labour law or regional regulatory considerations is a plus, but not mandatory. Behavioural Competencies Unquestionable integrity, professionalism, and ethical judgement. High levels of discretion and ability to manage highly confidential and sensitive information. Emotional maturity and resilience when dealing with difficult, emotive, or complex workplace situations. Ability to remain impartial, objective, and calm under pressure. Strong interpersonal skills with the confidence to engage effectively with employees, managers, directors, and partners across the firm. Empathy, professionalism, and sound judgement when dealing with individuals involved in sensitive investigations. How You’ll Make a Difference At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level. Why You’ll Love Working at PwC At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.